The Prime Finance support group provides technical and business support for Citi’s Prime Finance Application stack, encompassing Prime brokerage and Securities Lending business streams. The applications are business critical, providing trade capture and maintenance for Trading, Sales, Middle Office and Operations.
Role / Position Overview:
We are searching for a highly motivated and enthusiastic person who will drive front line support functions as part of the Prime Finance Support team. We work in partnership with the business running the production platform, providing quick resolutions to their issues, drive stability, efficiency and effective improvements to help us and the business succeed.
The role will entail working closely with business partners, developing application knowledge, driving and tracking projects around stability and service improvement, incident resolution and follow-up activities and providing strategic technical solutions. You will develop detailed knowledge of the Prime Business. You will be working closely with your counterparts in India, UK, Hong Kong, US and Canada operating in a follow-the-sun global model, along with application developers and business analysts in the team.
Key Responsibilities:
- Provide direct user support for critical Prime Applications.
- Support for all Prime business issues.
- To develop, maintain and enhance monitoring solutions within the decided monitoring solution.
- Managing requests from the central ticketing queue - handling all incoming business requests during core business hours.
- To ensure that the platform is operational for business during all business hours.
- Onboard new systems for support.
- Complete application support stability projects to improve current operational processes.
- Work with development teams to ensure change management process is implemented correctly.
- Create proactive solutions to ensure systems are resilient
- Weekend support on a rotational basis
Skills:
- Excellent interpersonal and communication skills
- Advanced experience with Unix/Linux operating systems, complex SQL queries, and financial messaging technologies (e.g., Solace, MQ, Kafka).
- Databases - Sybase, Microsoft SQL (Oracle/DB2 a plus) and Mongo
- Experience in trading and Middle office functions a bonus but not essential
- Monitoring and Automation Tools: Advance-level proficiency with batch scheduling tools (e.g., Autosys) and enterprise monitoring systems (e.g., ITRS Geneos).
- Technical Expertise: Act as the primary subject matter expert for Securities Lending application functionalities, architecture, and interdependencies.
- Regulatory and Compliance Assurance: Understanding of external regulatory mandates (e.g., SFTR, Dodd-Frank).
Education:
- Bachelor’s/University degree or equivalent experience
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Applications Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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