This role will provide a resource to ensure the CBSU maintains appropriate quality assurance performance levels and up to date procedures. The role will be a senior staff member within the CBSU supporting the Team Leaders and Unit Head in conducting quality assurance testing and reporting along with ensuring that all CBSU procedures are maintained in line with the latest Regional or Global Standard and are reviewed for relevance at least annually.

This role will also provide country coverage in performing Global AML KYC Profile Post-Execution Quality Review in consideration with the new Quality standards that was announced by Global. The purpose for the role is to review and evaluate all information required by KYC Governing Documents are correctly collected, is accurate and has been analysed so that the AML Risk posed by the client is understood.

The role will also be conducting Control self assessment for all Consumer businesses.

• Conduct Post-Execution Quality Review function within CBSU Team by following recommended Quality Standard Guidelines as advised by Global AML KYC Committee

• Report findings to Local Senior Leadership Team, Regional CBSU and to Global AML KYC Committee

• Create an effective feedback loop process with KYC owners by communicating errors, observations and recommendations

• Identify process failures and monitor remediation activity and process implementation. Ensure timely testing in order to meet reporting timeframes;

• Provide quality control testing MIS to Regional CBSU and local RMC on a monthly basis;

• Support CBSU management in the identification of significant issues, raising and resolution of iCAPs;

• Work closely with AML Compliance & FIU team to ensure Regional and Global polices and directives are effectively implemented and internal CBSU PnP updated accordingly;

• With each release of new or revised policy requirements review and work with Team Leads to ensure relevant CBSU policies are updated within required timeframes;

• Maintain accurate records and reporting & act as a Record Management Officer for CBSU

• Maintain and promote mentoring opportunities within CBSU Team

• Perform and document Root Cause Analysis, creating remediation techniques and Training Framework

• Create and conduct regular meetings with Risk Management Committee

• Maintain an effective control environment within CBSU and discuss efficiency gains with Team Leads

• Create and manage departmental control function checklist

• Own and manage departmental Security matrix by performing the role of Entitlement Reviewer

• Oversee a team of Quality Analysts, creating Goals & development plans and act as a Subject Matter Expert

Compliance Responsibilities:

• Timely and accurate Quality Assurance testing and reporting;

• Work closely with AML Compliance & FIU team to ensure Regional and Global polices and directives are effectively implemented and internal CBSU Procedures are updated accordingly;

• Conduct an annual review of CBSU policies and procedures to ensure they remain current;

• Deliver accurate and timely reporting and metrics as required by CBSU, GBRC, RMC and Regional CBSU;

• Report compliance concerns in an appropriate and timely fashion;

• Support the CBSU in the raising and resolution of corrective action plans;

• Maintain highest levels of personal integrity, including confidentiality:

• Understand Departmental security entitlements and maintain appropriate level of access for BAU function;

• Ensure CBSU is always compliance with CITIs Record Management controls;

• Subject Matter Expert for all Core functions of CBSU and sound understanding of Managers Control Assessments;

• Ensure mandatory leave and mandatory GLMS training are always met for direct reports;

Technical Skills/Competencies

• Detailed knowledge of the Bank Systems including AML & Reporting Systems.

• Articulate, confident communicator.

• Detailed understanding of the AML transaction monitoring, HRAC, EWR CDD, sanctions screening and On-Boarding processes for the Bank.

• In depth understanding of Audit Frame work and local regulatory requirements

• Understanding of Australian AML/CTF laws, rules and regulations including sanction regimes.

• Depth knowledge on DFAT & OFAC Sanctions requirements

• Familiar with AML Typologies and risks associated with Banking

• Comprehensive understanding of GCB Business(Retail, Cards & Mortgages)

• Self-motivated with good interpersonal and teamwork skills.

• Strong Microsoft Office (Excel & Word) skills.

Business/Industry knowledge/competencies

• Strong understanding of the Banks operating models in order to support BSUs deliverables.

• Excellent written and oral communication skills - Ability to interact and facilitate across diverse audiences.

• Effective leadership and managerial skills - ability to obtain buy in from team and other functional groups to ensure CBSU operates effectively and supports development of CBSU and ATAC Hub staff through quality assurance reviews, coaching and training.

Personal Attributes/Interpersonal skills

• An enquiring analytical mindset with the ability to identify risks, issues and trends

• Confidence in findings, accuracy and timeliness in reporting to management

• Methodical and systematic in work approach with excellent time management

• Attention to detail

• Similar experience in a fast-paced, cross-cultural/functional team operations environment with heavy workloads and time sensitive deliverable.

Citi has entered into an agreement with NAB to acquire its consumer bank in Australia which includes residential mortgages, deposits, and unsecured lending. The sale is expected to complete in March 2022. As this is a role to work in Citi’s consumer bank, the successful candidate will initially be employed by Citi, but on sale completion, their employment will transfer to a NAB (or) a new entity that will employ Citi’s consumer bank employees, prior to their transfer to NAB.

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