At Citi, our employees reflect the remarkable range of cultures and perspectives of our clients across the more than 160 countries and jurisdictions where we do business – a powerful advantage that combines global insights with deep local knowledge. We recognize that unique individuals, collaborative teams and inclusive leaders have far-reaching impact and are the engines of new ideas. It’s our willingness to embrace the richness of our diverse teams, ideas and possibilities that drives our growth and progress.
Our Operations and Technology team builds, supports and delivers the infrastructure, security and operational elements that empower Citi to pursue our mission of enabling growth and economic progress. Our teams are embedded in the functions and businesses to deliver the optimal tools and environments, allowing Citi to be the best for our clients.
We are seeking a passionate technologist to join as a Senior Application Support Analyst. In this role, you're expected to:
Run production support for Settlements and Asset Servicing functions of Securities services responsible to perform Incident/outage Management, pro-actively collaborate with Development and Infrastructure partners to identify and remediate stability risks, and engage in crisis management and cross region handholding of issues.
Investigation of incidents reported across a diverse range of applications within the Global Custody and Direct Custody and Clearing lines of business.
Engagement with ITIL processes including Major Incident management, problem management, change management etc.
Operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams.
Experience in performing resiliency activities such as disaster recovery coordination from Production to Contingency site from an Application Support perspective, and Application component level resiliency tests.
Preferable to have applied knowledge of Performance/Monitoring tools such as Appdynamics, Elastic Search, and ITRS/Geneos Monitoring.
Confidently handle outage communication with stakeholders in Business and Operations.
Excellent team player and able to operate without authority to navigate through teams and complex issues and Tasks.
As a successful candidate, you’d ideally have the following skills and exposure:
5-8 years experience in an Application Support role.
Experience installing, configuring or supporting business applications.
Experience with some programming languages and willingness/ability to learn.
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in
simple terms that non-IT staff can understand.
Demonstrated analytical skills
Issue tracking and reporting using tools.
Knowledge/ experience of problem Management Tools.
Good all-round technical skills.
Effectively share information with other support team members and with other technology teams.
Ability to plan and organize workload.
Consistently demonstrates clear and concise written and verbal communication skills.
Ability to communicate appropriately to relevant stakeholders.
Education:
Bachelor’s/University degree or equivalent experience
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Job Family Group:
Technology-------------------------------------------------
Job Family:
Applications Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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