Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.
Citi's Unit Registry Team sits within our Funds Administration business in Australia, comprising of an integrated Melbourne and Sydney team. The team supports both managed and superannuation fund clients, with the processing and reporting function being performed from Malaysia. We are seeking a Unit Registry Oversight Senior Officer based in Sydney.
In this role, you're expected to:
Help the head of Unit Registry build a strong framework and governance structure that focuses on risk mitigation, documentation, definition of roles and responsibilities, and KRI’s.
Ensure appropriate monitoring of all daily activities ensuring that all client SLAs are met in a timely manner and are of a high quality.
Building partnerships with offshore teams to ensure voice of the client and Australian requirements are understood and teams feel vested in the business and outputs.
Work with the Transfer Agency Change team to prioritise and opine on change initiatives.
Take responsibility for assigned tasks and prioritise to ensure expectations are met.
Maintain strong client relationships with existing clients, establishing strong client relationships with new clients, and facilitating actions to improve service quality.
Work collaboratively with the extended Funds Services teams when working on cross functional initiatives.
Participate in client service review and forums.
Represent TA in a competent and professional manner with external vendors and clients.
Help implement and operationalize any new product initiatives and regulatory changes within TA considering other functional operational teams at Citi. Ensure that all operational risk items are identified and mitigated.
Increase operational efficiency, developing and implementing best practice on processes, including the elimination of non-value-added tasks.
Develop and maintain the policies and procedures for the TA function.
Assess and monitor operational risk as well as identify and apply actions where appropriate to address any risk concerns.
Provide oversight, training and support to our offshore Centre’s.
Provide effective and pro-active communication to the team, other stakeholders and clients.
Completion of all assigned training and management of your own training path by identifying personal training needs and opportunities.
As a successful candidate, you’d ideally have the following skills and exposure:
Knowledge of Australian Unit Registry regulatory requirements and the Australian financial industry.
Excellent communication skills (verbal & written), interpersonal skills and ability to communicate effectively with staff, at all levels, and third parties.
Proactive and able to use initiative.
Confident with strong decision-making skills.
Ability to develop strong relationships within Citi and with third party vendors & Auditors.
Ability to demonstrate innovation and creativity.
Attention to detail.
Strong leadership skills and ability to work well within a team.
Ability to influence key decision makers
Ability to set and meet objectives.
Strong analytical and problem-solving skills.
Excellent organisational skills – ability to meet client deliverables on time.
Flexible approach to work.
Time management skills and ability to multitask.
#LI-Hybrid
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Job Family Group:
Operations - Transaction Services-------------------------------------------------
Job Family:
Transaction Capture Services------------------------------------------------------
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