$64,783 + 9.5% Superannuation

Temporary to 30 June 2020

As a leading local government, the City of Melbourne aims to achieve our goal for Melbourne to be a bold, inspirational and sustainable city. Each year we deliver a vast range of projects and programs, designed to ensure we remain one of the world’s most sustainable, accessible and equitable cities.

The City of Melbourne is committed to providing a safe working environment that embraces and values child safety. We actively support diversity, inclusion and flexibility in our workplace and in turn are seeking people who can demonstrate and display our City of Melbourne values of accountability, integrity, courage, respect for self and others, and the desire to strive for excellence. Together we Make the Difference.

How this position will Make the Difference to City of Melbourne…

Reporting through to the Infringement Review Coordinator, you will be responsible for reviewing written applications for internal review of infringement notices to determine outcomes in line with legislation and City of Melbourne policies.

We are looking for candidates that have well-developed written and verbal communication skills, who are self-motivated individuals that enjoy working in a busy and fast paced legislative environment. As an Infringement Review officer you will be reviewing customer objections and deliver excellent customer service via written communication and over the phone.

You can bring… (Selection criteria)

• Ability to demonstrate and display City of Melbourne Values – accountability, integrity, courage, respect for self and others, and striving for excellence
• Excellent written communication skills including the ability to prepare high quality responses to complex customer correspondence
• Excellent customer service skills and an ability to deal with customers at all levels in a tactful, professional and courteous manner
• Excellent verbal communication skills including the ability to successfully handle complex telephone calls
• Demonstrated skills in conflict resolution and the ability to remain calm, objective and in control when dealing with customer issues and concerns
• Solid computer skills including ability to use customer databases, the Microsoft Office range, including Word, Excel and Outlook

Desirable:

• Demonstrated knowledge of the legislative and regulatory framework relating to relevant regulations
• Experience in exercising appropriate discretion with regards to Acts and legislation, Acts or local laws, or proven ability to quickly develop the knowledge required
• Tertiary qualifications in a related discipline such as Certificate III in Local Government (Regulatory Services) or Business Administration

To view the physical requirements of this position, please see below under Position Information.

How to apply…

As part of the online application form you are required to:

• attach your resume
• attach a separate cover letter (no more than one page)
• respond to the selection criteria, in a separate document (no more than two pages), as listed above under ‘You can bring…’

Please address your covering letter to Jennifer Dickson, (Acting) Infringement Review Coordinator

The position description for this role will not be provided at this stage of application.

The Advertised Close Date and other important information can be found on www.melbourne.vic.gov.au/careers

The City of Melbourne respectfully acknowledges the Traditional Owners of the land, the Boon Wurrung and Woiwurrung (Wurundjeri) peoples of the Kulin Nation and pays respect to their Elders, past and present. We also recognise the strength and value of Aboriginal people and encourage their applications.

For those interested in working with us, the City of Melbourne offers a great range of benefits. If you have any questions, or for more information, please contact careers@melbourne.vic.gov.au

City of Melbourne conducts a safety screening process for all employees including a Police and Working With Children Check. For information about the broader collection and use of personal information by the City of Melbourne, please refer to ourPrivacy Policy