Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom.

Your Team

The Customer Engagement & Brand team sits within Customer Office. This team includes Brand, Customer Engagement, Customer Communications and Studio functions. It has been designed to leverage their strong alignment and drive CFS Brand and Direct Member strategies.

Reporting to the Director of Communications within Customer Office, as a Communications Manager (external communications) you play a vital role in providing members and investors with the tools, insights, and messaging to guide them toward financial freedom. You also equip licensees, advisers and employers to manage change including supporting their clients/employees.

Your Responsibilities

• Drive engagement and build reputation, meeting regulatory obligations, and supporting members through change.
• End-to-end design and development of communications and content

• Own the development and execution of communications strategies

• Own end-to-end execution of campaigns, reporting and post-implementation-review and insight elements

• Demonstrate sound management of external agency and internal support function partners through appropriate briefing, feedback approach with respect – streams may include data, martech, media, creative and events

• Communication lead on projects and initiatives including planning to reflect customer impacts and opportunities, stakeholder engagement and management, development of assets, deployment, and tracking outcomes.
• Work closely with the Customer Engagement (marketing) team to deliver an improved customer experience through alignment of messages and timing of activity, as well as by identifying further opportunities beyond communications to engage members.
• Consult with the Business Marketing team on messages and timing where there is an impact to advisers and employers

Your Capability and Experience

• Solid experience in external communications within financial services or wealth management is essential
• Proven track record of creating and executing successful communications campaigns
• Experience in customer, product or regulatory communications is key.
• Ability to translate financial concepts into compelling communication messages
• Understanding of regulatory environment, with support of those with specialism in this space
• Outstanding management of stakeholder relationships at all levels across the business and external partners.
• Adaptable to fast-paced environments and capable of managing multiple priorities
• Exceptional written and verbal communication skills
• Strong project management and organisational abilities
• Prove ability to negotiate the best outcome for the customer

What to Expect

At CFS, you'll be working among the very best in the wealth management industry. It's an inspiring environment that encourages development and celebrates success. Other things to look forward to:

• Access to CFS Employer Super, which offers an expansive investment menu and flexible insurance solutions
• Support with financial services, including discounts on home loans and daily bank accounts through our partnership with a leading financial institution
• Access to 24/7 confidential support covering safety, medical and mental health services

• Additional leave day to celebrate your birthday

• Life Leave - 3 days per annum to focus on your wellbeing or celebrate a special event
• Exclusive discounts on retail, travel and entertainment

CFS Culture

At CFS we are committed to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce. We believe that when you can truly be yourself, you can unlock your full potential.

Apply today and join us in helping Australians to achieve their financial freedom.

Please note, CFS requires all candidates to have full work rights in Australia.

Where we have preferred candidates, background checks (including Police, Employment, Bankruptcy checks, ASIC banned and disqualified persons) will be completed prior to the final preferred candidate’s employment being confirmed. The outcomes of the background checks do not preclude the preferred candidate, however, they will be assessed against the inherent requirements of the role.

This role is based on Gadigal Land (Sydney).