Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom.
Your Team
The Trainer, FirstChoice Operations, reports directly to the Senior Manager, Training and Quality and is a key member of FirstChoice Operations Training and Quality team. The Team is responsible for supporting CFS with delivery of administration activities either directly, or through a partnership with an Outsourced Supplier/s.
Your Responsibilities
- Support the design, development, and implementation of training programs for new and existing employees, ensuring alignment with CFS objectives and change agenda.
- Delivery of training programs to CFS employees and employees of our outsourced provider (as required), ensuring consistency and quality in content delivery.
- Perform, maintain, and continuously improve quality assurance processes and standards to assess CFS performance, any outsourced services, and service/product quality.
- Maintain accurate records of training activities, attendance, and assessment results
- Stay current with industry regulations, standards, and best practices related to training and quality assurance.
- Collaborate with cross-functional teams, including any Outsourced Suppliers, Operational teams, Product, Change and Marketing to align training and quality
Your Capability and Experience
- Identify learning opportunities for the supplier through thorough analysis and voice-of-customer information.
- Employ excellent written and verbal communication skills, as well as strong presentation abilities.
- Exemplify a passion for customer service and adviser satisfaction, striving to deliver exceptional experiences.
- 2+ years of training and quality assurance experience in Australian Wealth Management
- RG146 compliant preferred
What to Expect
At CFS, you'll be working among the very best in the wealth management industry. It's an inspiring environment that encourages development and celebrates success. Other things to look forward to:
- Access to CFS Employer Super, which offers an expansive investment menu and flexible insurance solutions
- Life Leave - 3 days per annum
- Support with financial services, including discounts on home loans and daily bank accounts through our partnership with a leading financial institution
- Access to 24/7 confidential support covering safety, medical and mental health services
- Additional leave day to celebrate your birthday
- Exclusive discounts on retail, travel and entertainment
CFS Culture
At CFS we are committed to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce. We believe that when you can truly be yourself, you can unlock your full potential.
Apply today and join us in helping Australians to achieve their financial freedom.
Please note, CFS requires all candidates to have full work rights in Australia.
This role is based on Gadigal Land (Sydney).
Where we have preferred candidates, background checks (including Police, Employment, Bankruptcy checks, ASIC banned and disqualified persons) will be completed prior to the final preferred candidate’s employment being confirmed. The outcomes of the background checks do not preclude the preferred candidate, however, they will be assessed against the inherent requirements of the role.