Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom.

Your Team
The Digital AI experience Product Ownerreports to the Director Digital – Customer and will champion AI innovation. You will shape a cohesive, intuitive digital ecosystem that transforms how customers engage with our products and services.

This role is a 12-month fix term contract, commencing in 2026.

Your Responsibilities

• Lead the end-to-end delivery of AI-driven initiatives, ensuring alignment with business objectives and customer experience goals.
• Define and prioritize AI use cases that enhance personalization, predictive insights, and conversational experiences across digital channels.
• Collaborate with cross-functional teams including data science, engineering, compliance, and UX/UI to design and implement AI capabilities.
• Ensure timely delivery of AI features and models, working closely with IT delivery teams and project managers.
• Champion ethical and responsible AI practices, ensuring transparency, fairness, and compliance with regulatory standards.
• Monitor and optimize AI performance through continuous testing, user feedback, and data-driven insights to improve adoption and engagement.

Your Capability and Experience

• Thorough experience as a Digital Product Owner
• Proven experience in delivering AI-powered features or products
• Proactive problem-solving abilities, using data and insights to develop strategies, make decisions, and influence senior stakeholders.
• Demonstrated leadership and management experience in driving digital initiatives.
• Exceptional communication and stakeholder management skills.
• Proven track record of delivering outcomes in an Agile environment.

What to Expect

At CFS, you'll be working among the very best in the wealth management industry. It's an inspiring environment that encourages development and celebrates success. Other things to look forward to:

• Access to CFS Employer Super, which offers an expansive investment menu and flexible insurance solutions
• Support with financial services, including discounts on home loans and daily bank accounts through our partnership with a leading financial institution
• Access to 24/7 confidential support covering safety, medical and mental health services
• Exclusive discounts on retail, travel and entertainment
• Additional leave day to celebrate your birthday

CFS Culture

At CFS we are committed to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce. We believe that when you can truly be yourself, you can unlock your full potential.

Apply today and join us in helping Australians to achieve their financial freedom.

Please note, CFS requires all candidates to have full work rights in Australia.

Where we have preferred candidates, background checks (including Police, Employment, Bankruptcy checks, ASIC banned and disqualified persons) will be completed prior to the final preferred candidate’s employment being confirmed. The outcomes of the background checks do not preclude the preferred candidate, however, they will be assessed against the inherent requirements of the role.

This role is based on Gadigal Land (Sydney).