At Crown Resorts, our purpose is simple. Together, we create exceptional experiences with respect and care for our communities. Our employees embrace our company values through our behaviours. We act with integrity, we care, we strive for excellence and we work together. We uphold these values in every interaction, whether it be with customers, our colleagues or the broader community.
Reporting to the VIP Service Manager, a key responsibility of the VIP Host will be to welcome and farewell our local, domestic and international guests into gaming areas, assist with membership enquiries, register prospective members to the gaming programs and maintain the presentation of the VIP facilities.
In this role, you will entertain guests at Crown events as well as assist with in-room promotions and events as required. The VIP Host team will be instrumental in building rapport with guests and delivering a five-star customer service experience. Additionally, you will be responsible for ensuring Responsible Service of Gaming and Alcohol in the areas for the safety of our guests.
Key Selection Criteria:
- Proven track record providing exceptional customer service to VIP customers
- Skilled in building positive and long-lasting relationships
- Ability to work shifts over a 24/7 roster including days, nights, weekends and public holidays
- Language skills highly desirable
- Sound understanding of loyalty programs
- Proven conflict management skills
- Immaculate presentation and grooming standards
- Able to work within a team environment as well as autonomously
- Able to obtain a NSW Special Employee Gaming Licence
- You must be fully vaccinated (with two doses of an approved COVID-19 vaccine) or have a genuine medical exemption to be eligible to work on site at Crown
What we offer you:
- Full time position’s available
- Access free meals on shift at our purpose-built staff restaurant
- Designer uniform, laundered for every shift
- Subsidised parking nearby to the Crown workplace and close to public transport
- Discounts at Crown venues Australia wide
- Grow and develop professionally and personally with access to nationally accredited training and a supportive management team
- Balance your career and life with flexible working arrangements and paid parental leave
- The opportunity to be a part of a fun and inclusive team
If you have a passion for providing exceptional customer experiences and want to grow your career with Crown, Apply Now!
Applications close: 28th March 2022.
As part of Crown’s inclusive culture, we strongly encourage applications across all cultural backgrounds, genders and abilities. Please contact CrownCollegeReception@crownsydney.com.au for more information
Crown conducts pre-employment checks throughout the Recruitment process including police checks and two references checks. You may also be subject to further checks including an international police check, working rights check and a pre employment health assessment.
Crown does not request payment as part of the recruitment process.
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