Hotel Duty Manager
CROWN TOWERS
At Crown Resorts, our purpose is simple. Together, we create exceptional experiences with respect and care for our communities. Our employees embrace our company values through our behaviours. We act with integrity, we care, we strive for excellence and we work together. We uphold these values in every interaction, whether it be with customers, our colleagues or the broader community.
Crown Towers is Melbourne's most luxurious hotel, being the only one to own the prestigious 5 star Forbes rating. Crown Towers is the epitome of world-class accommodation and is recognised for its exceptional service standards.
In the role of Hotel Duty Manager, you will be leading and guiding the front office team and at all times ensuring a successful service experience throughout the Rooms Division Operations.
This is a rare and exciting opportunity where your passion for the industry will incorporate into delivering and maintaining a positive work culture and providing a commitment to delivering and improving exceptional customer service standards.
Requirements
- Extensive experience in front office operations in a management role
- Experience in developing, coaching & motivating a team
- Conflict resolution and negotiation skills
- Ability to anticipate the needs of guests & promptly handling any complaints
- Excellent presentation and grooming standards
- Understanding of Hotel Property Management Systems (preferably OPERA)
- Willing to commit to a rotational roster
- You must be fully vaccinated (with two doses of an approved COVID-19 vaccine) or have a genuine medical exemption to be eligible to work on site at Crown
What we offer you
- Attractive salary package and career with an award-winning internationally renowned hotel
- To be a part of a passionate team of industry professionals and a brand you will be proud to work for
- Nationally accredited training opportunities and ability to develop a successful career with Crown.
As part of Crown’s inclusive culture, we strongly encourage applications across all cultural backgrounds, genders and abilities.
Crown conducts pre-employment checks throughout the Recruitment process including police checks. You may also be subject to further checks including an international police check, working rights check and a pre-employment assessment. Crown does not request payment as part of the recruitment process.
Applications close Wednesday 7 September 2022
