Casino Cage Area Manager
CROWN MELBOURNE | FULL TIME OPPORTUNITY
At Crown Resorts, our purpose is simple. Together, we create exceptional experiences with respect and care for our communities. Our employees embrace our company values through our behaviours. We act with integrity, we care, we strive for excellence and we work together. We uphold these values in every interaction, whether it be with customers, our colleagues, or the broader community.
An exciting opportunity exists to join the Cage as an Area Manager/Supervisor. Reporting to the Cage Operations Manager the Cage Area Manager is responsible for supervising, developing and leading the front-line Cage operational team in order to deliver exceptional service across Crown.
Key Responsibilities:
- Supervise, coach and develop direct reports
- Provide effective & efficient customer service in all Cage locations
- Review and balance daily figures and cash, identifying and reconciling any anomalies
- Partner effectively across the business to develop and deploy service-related strategies
- Accountability for managing all Cage service levels, which includes service to our VVIP customers
- Manage the Cage processes in line with approved regulations and policies
- Providing support to Cage Operations Managers and Cage Senior Management with delivery of department business initiatives and objectives
Key Selection Criteria
- Operational experience in a Casino would be highly regarded, not essential
- Experience in a leadership or supervisory role
- Ability to motivate and build rapport with staff
- Demonstrated people management skills
- Exceptional customer service skills
- Ability to understand Crown’s operating procedures
- Strong numerical aptitude, ability to problem solve and deliver sound decisions
- Strong attention to skills
- Ability to work a 24/7 rotating roster
- The ability to obtain and maintain a Casino Special Employee Licence
We offer you the opportunity to work within a large and talented team within a superior and vibrant brand. If you want to be part of the experience that only Crown can offer, and have the required skills, please Apply Now!
Applications close: 16th November 2022
As part of Crown's inclusive culture, we strongly encourage applications across all cultural backgrounds, genders and abilities.
