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Group Head of Insights and Strategy

Crown Resorts

Location: Melbourne

Job Type: Full time


Group Head of Insights and Strategy

At Crown Resorts, we create exceptional experiences with respect and care for our communities. Our employees embrace our company values through our behaviours. We act with integrity, we care, we strive for excellence and we work together. We uphold these values in every interaction, whether it be with customers, our colleagues or the broader community

An exciting opportunity exists for an experienced professional to join our team in the role of Group Head of Insights and Strategy. Reporting to the Group General Manager Customer Experience and Innovation, you will lead on insight generation and support strategy development for the entire business and manage two Group Insights Managers.

You will need to develop a deep understanding all Crown businesses and build strong relationships with senior stakeholders (including C-Level) across all business units. Working closely with these stakeholders to identify opportunities to support decision making and strategy development, this key strategic role requires strong commercial skills, strong reporting and presentation skills, strong organisational skills and must be able to deliver clear, compelling, concise and actionable recommendations.

Key Accountabilities:

  • Regular stakeholder engagement to identify opportunities to drive the business forward through provision of research, insights and recommendations
  • Lead a strategic research program of work to support decision making across the entire business – including all Business Units across Melbourne, Perth and Sydney
  • Lead on strategy development by drawing on research findings, business knowledge and market intelligence
  • Design and facilitate workshops using strategic methodologies to identify and solve for opportunities across all business areas eg for business unit strategy development
  • Lead a team of insights specialists and multiple external agencies
  • Design, execute and deliver custom research studies

Key Qualifications and Experience:

  • Tertiary qualifications in Marketing/Business/Psychology or related disciplines preferred
  • Proven experience leading a team of research or insights experts
  • Proven experience managing a research program of work
  • Experience in business/stakeholder consultation
  • Experience in delivery of evidence-based strategic advice
  • Experience in strategy development
  • Must have successfully led or directly informed marketing, strategic planning and growth initiatives
  • Research/Insights experience at management level
  • Ability to adapt and work to tight timeframes

What we offer you:

  • Flexible working arrangements
  • Complimentary meals at work and other great benefits
  • Easy access to public transport and discounted parking

We offer you the opportunity to work within a large and talented team within a vibrant brand. If you want to be part of the experience that only Crown can offer, and have the required skills and qualifications, then please submit your resume by logging into Crown Careers.

Applications close: 27th January 2023

As part of Crown’s inclusive culture, we strongly encourage applications across all cultural backgrounds, genders and abilities.