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Rooms Control Coordinator

Crown Resorts

Location: Perth

Job Type: Full time


Rooms Control Co-Ordinator

Your mission: To create memorable experiences for guests by ensuring a smooth check in experience.

At Crown Perth memorable experiences are created when we work together. As a Rooms Control Co-Ordinator you will be responsible for ensuring daily operational movements from a guest and room perspective are as smooth as possible with and added focus on premium guest rooms and VIP arrivals.

Reporting to the Duty Manager, you would perform back of house duties including, answering phone and email enquiries, actioning E-Connect jobs, following up and closing open folio accounts, liaising with housekeeping to minimize rooms on Q, allocating VIP arrivals and general customer service requests in accordance with established service standards.

We have a full time Rooms Control Co-Ordinator position available for Crown Towers. This position guarantees you 80 hours per fortnight.

Essential Criteria:

  • Strong computer skills – particularly Microsoft Office Suite
  • Demonstrated experience in a customer service role
  • Strong time management, attention to detail and multitasking skills
  • Ability to maintain confidentiality and discretion at all times
  • Available to work on a rotating roster

Preferred Criteria:

  • Hotel operations experience
  • Experience using OPERA (Hotel Property Management System)

To apply, please visit our jobs website at

For more information about this position please contact Recruitment on 9362 8099.

Applications Close COB Friday 7th April 2023 *Crown Perth reserve the right to review and progress with potential candidates before the application closing date. Please note, there is a possibility this position may be filled within this timeframe.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.