Area Manager
Gaming Machines Crown MELBOURNE
At Crown Resorts, our purpose is simple. Together, we create exceptional experiences with respect and care for our communities. Our employees embrace our company values through our behaviours. We act with integgrity, we care, we strive for excellence and we work together. We uphold these values in every interaction, whether it be with customers, our colleagues or the broader community.
An exciting opportunity exists to join Crown as a full-time Area Manager within the Gaming Machines department. Reporting to the Senior Operations and Service Manager, you will be accountable for leading a medium sized team on the Gaming Floor, Crown Rewards Loyalty Program and on-floor Promotions to deliver an engaging and memorable customer experience.
Some responsibilities of the role will include, but are not limited to:
- Leading teams to deliver an engaging and memorable customer experience
- Promoting a positive team culture that reflects company values
- Ensure the overall integrity and compliance of Gaming Machines operations is maintained
- Ensure compliance with and adherence to all relevant legislation, policies and procedures
- Having a focus on employee engagement and leading cultural change
- Support and lead change initiatives
- Ongoing feedback and coaching to enhance staff development and performance management
What you will need to be successful in this role:
- An understanding of working in a highly regulated environment
- The ability to work across a 24/7 rotating roster
- Experience in gaming industry beneficial but not a requirement
- Demonstrated management experience
- Exposure to performance management
- Exceptional customer service skills
- Proven ability to build effective stakeholder relationships
- Exceptional verbal and written communication
- A desire to deliver results
- Demonstrated ability to support business initiatives and continuous improvement
- Holder of, or ability to obtain, a VGCCC Category A licence
We offer you:
- One-on-one training
- Free meals on shift, on site gym & laundered uniform.
- Easy access to public transport and discounted parking on site
- Discounts across our retail shops, restaurants
This permanent role is an excellent opportunity to join the leaders in our business to further develop the team, whilst building on your career.
Applications close: 14th April 2023
As part of Crown’s workplace inclusion and diversity strategy, we strongly encourage applications across all cultural backgrounds, genders and abilities. 