Business Systems Coordinator - Cannington, WA, Australia

Permanent Appointment

Are you a systems-focused leader who enjoys improving business processes, solving complex system issues and helping users get the most from technology?

If the answer is yes, this is an exciting opportunity to play a key role in supporting and enhancing critical business systems that underpin service delivery across the department. As the Business Systems Coordinator, you will lead a small team responsible for the administration, maintenance and continuous improvement of key operational systems, while partnering with stakeholders to deliver practical solutions that improve efficiency, reporting and customer outcomes.

Would you also like to work in a genuinely exciting, flexible and friendly work environment? We offer a range of benefits, including flexible working arrangements and work-from-home options, to support our people in delivering the best outcomes for the Western Australian community.

We value diversity and appreciate every individual's perspective, bringing together a diverse and inclusive workforce to drive innovation and success. Whether it is enabling good governance for local communities, regulating racing, gaming and liquor activities, resolving consumer and trade disputes, monitoring compliance, protecting workers' health and safety, or delivering innovative customer services, LGIRS is committed to making a positive difference for Western Australians.

The role

As the Business Systems Coordinator, you will lead and coordinate the administration, maintenance and continuous improvement of key business systems used across the division, including the complaints and licensing system. You will work closely with internal stakeholders, users, service providers and technical specialists to ensure systems remain effective, reliable and aligned to business needs.

You will provide leadership to a small team responsible for system support, user access management, testing, reporting and issue resolution. The role plays a key part in maintaining business continuity, supporting system enhancements and identifying opportunities to improve processes, services and user experiences.

To succeed in this role, you'll be a proactive and collaborative leader with strong business systems expertise, excellent problem-solving skills and a passion for continuous improvement. You will be confident building stakeholder relationships, leading and supporting a team, analysing information and delivering practical solutions that enhance system performance, user experience and business outcomes.

Please refer to the Job Description Form (JDF) attached for further information regarding the position, including any specific requirements, leadership capabilities and pre-employment checks which will be assessed as part of the selection process.

While this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies (permanent, fixed-term, full-time or part-time) within the department for the next 12 months, from the date that the recruitment breach period has been finalised.

Eligibility

To be eligible for a permanent appointment, applicants must be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia at the time of application. Applicants with a valid visa to work and live in Australia for a specific duration may be assessed and considered suitable for similar fixed term vacancies that arise.

To be eligible for fixed term employment you must be an Australian citizen, permanent resident, have a visa to live and work indefinitely in Australia or have a valid visa to live and work in Australia for the duration of the fixed term employment at the time of application.

Should a qualification be required for this position, applicants must provide their certification and/or academic transcripts to verify relevance to the job requirements. Qualifications obtained outside of Australia must be provided with an assessment from the Overseas Qualifications Unit to ensure they meet Australian Standards (this is a free service).

To work for LGIRS, you must consent to a Nationally Coordinated Criminal History Check and obtain a clearance before you start. If deemed suitable, LGIRS will coordinate and pay for your NCCHC as part of your pre-employment checks.

More information about eligibility requirements can be found on the Job Description Form.

Further information

Please contact Jo Martin, General Manager Strategic Business Services on (08) 6251 2764 or via Jo.MARTIN@lgirs.wa.gov.au or visit our website. You can also keep up to date on LGIRS achievements and activities by following us on LinkedIn.

How to apply

We ask for you to provide:

A detailed resume outlining your key achievements, work history, education and professional development and covering letter of no more than two (2) pages, addressing the following role specific requirements:

• Demonstrated knowledge of and experience in administering and maintaining systems including a complaints and licensing system.
• Proven ability to identify and find solutions with a focus on continuous improvements to complex problems.
• Demonstrated communication and interpersonal skills including experience in leading a team and building and maintaining positive relationships.

Shortlisted applicants will have their skills and experience in relation to the remaining role specific requirements and leadership behaviours assessed in further stages of the recruitment process. The complete list of role specific requirements and expected leadership behaviours can be found in the attached Job Description Form.

In the attached Applicant Information Pack, we offer further information on how to apply, and the range of incentives offered to employees who work with LGIRS. If you have any questions about employment conditions or the application process, or require any technical support when submitting your application online, please contact Claire Hodges, Recruitment Officer on (08) 9220 0940 or email RecruitmentandEngagement@lgirs.wa.gov.au.

To submit your application, click on the “Apply for Job” button at the bottom of this page. You will be asked to complete several questions, before attaching your resume and covering letter

Supporting diversity and inclusion

LGIRS is committed to fostering an inclusive, respectful and supportive workplace. We want everyone to feel valued and empowered to contribute. Inclusion is central to our values of collaboration, accountability, respect, and excellence (CARE). We recognise that a diverse workforce strengthens our organisation. Different perspectives, experiences, and ideas help us better CARE for the Western Australian community. As an equal opportunity employer, and in accordance with the Equal Opportunity Act 1984 (WA), preference may be given to Aboriginal and Torres Strait Islander peoples, people with disability, young people, and people of diverse sexualities and genders.

We are proud members of the Hidden Disability Sunflower Program and the Australian Disability Network. LGIRS is also a nationally recognised Accredited Carer Friendly Employer through the Carers + Employers program. Our engagement with these programs and networks reflects our commitment to supporting accessible and inclusive employment for individuals, as well as those with caring responsibilities through flexible work practices.

We use the National Relay Service (NRS) to ensure we are accessible to people who are deaf or have a hearing or speech impairment. NRS can help you connect with us on:

• TTY/voice calls – 133 677
• Speak & Listen – 1300 555 727
• SMS relay – 0423 677 767

If you have any access needs that may require adjustment to allow you to fully participate in the application and interview process, including alternate methods of communication, or to request a document in an alternative format please contact us at RecruitmentandEngagement@lgirs.wa.gov.au.

Closing Date: 4.00 pm on Friday, 20 November 2026 (WST)

Please ensure you allow yourself sufficient time to lodge your application online as late applications will not be accepted. It is your responsibility to ensure your application is submitted on time.

We look forward to receiving your application and considering you for this exciting opportunity to join our team.