Principal Determinations Officer - Geraldton, WA, Australia

Permanent Appointment

Lead a Geraldton-based team delivering fair, timely and legally sound decisions on residential tenancy matters for the Western Australian community.

Would you like to work in a genuinely exciting, flexible and friendly work environment? We offer a range of benefits, including flexible working hours and working at home, to help support you and get the best results possible for our community.

We value diversity and appreciate every individual’s perspective, bringing together a diverse and inclusive workforce to drive innovation and success. Whether it is enabling good governance to local communities, regulating racing, gaming and liquor activities, resolving consumer and trade disputes, monitoring compliance, protecting workers’ health and safety, or rolling out new technology to provide better customer service, LGIRS is committed to delivering for the benefit of WA and future generations.

The role

Within our Consumer Protection Group, the Determinations Branch makes fair and transparent decisions about disputes between tenants and landlords, including applications relating to bond releases, pets and minor modifications.

As a Principal Determinations Officer, you will lead and manage a small team responsible for resolving residential tenancy matters. You will exercise delegated statutory decision-making powers, take responsibility for complex matters, review evidence and make informed decisions, while supporting management to deliver fair, consistent and timely outcomes in line with legislation, policy and branch priorities.

A typical day could see you guiding your team through complex matters, reviewing your team’s work and outcomes, and applying legislation to real-world situations. You will also have opportunities to identify emerging issues and trends, help shape how we work, contribute to reports and Ministerial correspondence, and build relationships with stakeholders across Consumer Protection and the broader community.

In this role, you will bring your ability to lead and develop people, drive high-quality performance and build a strong Geraldton team that works collaboratively and remains connected with colleagues in Perth.

Please refer to the Job Description Form (JDF) attached for further information regarding the position, including any specific requirements, leadership capabilities and pre-employment checks which will be assessed as part of the selection process.

While this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies (permanent, fixed-term, full-time or part-time) within the department and across the WA public sector for the next 12 months, from the date that the recruitment breach period has been finalised.

This position is in Geraldton, a coastal city in the Mid-West region of Western Australia. With a thriving population, Geraldton boasts a prosperous economy and a near-perfect lifestyle year-round. It is known as a place of choice to work, visit, raise families and take in some of the unique natural attractions Western Australia has to offer. For further information, visit the City of Geraldton website – www.cgg.wa.gov.au

Eligibility

To be eligible for a permanent appointment, applicants must be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia at the time of application. Applicants with a valid visa to work and live in Australia for a specific duration may be assessed and considered suitable for similar fixed term vacancies that arise.

To be employed with LGIRS, you must meet the pre-employment requirements of the position and provide consent to undertake relevant pre-employment screening, which may include a Conflict of Interest Declaration, medical assessment, psychometric assessment, Nationally Coordinated Criminal History Check, and/or other relevant checks and clearances.

Further information

Please contact Paula Dell, General Manager Determinations at paula.dell@lgirs.wa.gov.au or visit our website. You can also keep up to date on LGIRS achievements and activities by following us on LinkedIn.

How to apply

We ask for you to provide:

A detailed resume outlining your key achievements, work history, education and professional development and covering letter of no more than two (2) pages, addressing the following role specific requirements and leadership behaviours:

• Demonstrated experience in interpreting and applying legislation and policy, and exercising judgment, in a complex environment.
• Demonstrated experience leading and coaching a team, managing behaviour and performance.

Shortlisted applicants will have their skills and experience in relation to the remaining role specific requirements and leadership behaviours assessed in further stages of the recruitment process. The complete list of role specific requirements and expected leadership behaviours can be found in the attached Job Description Form.

In the attached Applicant Information Pack, we offer further information on how to apply, and the range of incentives offered to employees who work with LGIRS. If you have any questions about employment conditions or the application process, or require any technical support when submitting your application online, please contact Matt Ball, Senior Recruitment Officer on (08) 9222 0434 or email RecruitmentandEngagement@lgirs.wa.gov.au.

To submit your application, click on the “Apply for Job” button at the bottom of this page. You will be asked to complete several questions, before attaching your resume and covering letter.

A search for additional applicants may be conducted for this position where necessary to provide a more diverse and/or competitive field.

Supporting diversity and inclusion

LGIRS is committed to fostering an inclusive, respectful and supportive workplace. We want everyone to feel valued and empowered to contribute. Inclusion is central to our values of collaboration, accountability, respect, and excellence (CARE). We recognise that a diverse workforce strengthens our organisation. Different perspectives, experiences, and ideas help us better CARE for the Western Australian community. As an equal opportunity employer, and in accordance with the Equal Opportunity Act 1984 (WA), preference may be given to Aboriginal and Torres Strait Islander peoples, people with disability, young people, and people of diverse sexualities and genders.

We are proud members of the Hidden Disability Sunflower Program and the Australian Disability Network. LGIRS is also a nationally recognised Accredited Carer Friendly Employer through the Carers + Employers program. Our engagement with these programs and networks reflects our commitment to supporting accessible and inclusive employment for individuals, as well as those with caring responsibilities through flexible work practices.

We use the National Relay Service (NRS) to ensure we are accessible to people who are deaf or have a hearing or speech impairment. NRS can help you connect with us on:

• TTY/voice calls – 133 677
• Speak & Listen – 1300 555 727
• SMS relay – 0423 677 767

If you have any access needs that may require adjustment to allow you to fully participate in the application and interview process, including alternate methods of communication, or to request a document in an alternative format please contact us at RecruitmentandEngagement@lgirs.wa.gov.au.

Closing Date: 4.00 pm on Tuesday, 24 November 2026 (WST)

Please ensure you allow yourself sufficient time to lodge your application online as late applications will not be accepted. It is your responsibility to ensure your application is submitted on time.

We look forward to receiving your application and considering you for this exciting opportunity to join our team.