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Customer Experience Partner

Domain Group

Location: Fortitude Valley

Job Type: Full time


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This an excellent opportunity for Customer Service Specialists to help ensure our customers have an outstanding experience using our property technology solutions. You will have a strong track record of delivering results in a fast-paced environment, investigating and addressing customer enquiries for Domain, Commercial Real Estate, and AllHomes by phone, email, and online chat. Queries can range from simple site navigation relating to listings, property-related data, and search features to more complex technological issues. You will take responsibility for enquiries from beginning to end, successfully interacting with internal and external stakeholders about listings, products, and accounts. Liaise with advertisers to work on account, product and listing issues, and collaborate with operations and product teams to improve products and processes.

Who are you?

The ideal candidate will…

  • Serve as the first point of contact for customers via voice, live chat and email, providing excellent service and support for matters with varying levels of complexity.

  • Using every interaction as an opportunity to improve customer relationships, ensuring their satisfaction and loyalty.

  • Act as a customer advocate, working cross-functionally to resolve any issues or obstacles.

  • Drive customer adoption and engagement, helping customers realise the total value of our solutions.

  • Collaborate with sales teams to effectively meet the needs of our customers.

  • Provide website and tool support to ensure customers can easily navigate available features.

  • Using customer data and feedback to identify opportunities for your improvement.

  • Contribute to the development of customer experience best practices and processes.

Why join us?

We’re the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:

  • Flexibility tailored to you - so if you’ve recently made a sea change, work adjusted hours or like the idea of hybrid working, it’ll be perfect;

  • First-rate parental leave and wellbeing policies;

  • Discounts on things like Domain Home Loans;

  • Access to Perkbox, giving you discounts across healthcare, entertainment, food, utilities and more

  • Continuous opportunities to leap, learn and grow.

We don’t just talk, we do. Every day we solve property problems for Australians and beyond. We encourage our people to see the possibilities, and turn them into realities. That’s why we want you.

Who are we?

We shine a light on all things property. Our business aims to simplify the property journey for all involved; motivated by expertise and our exclusive data.

Changing the way people engage with property requires a team of diverse thinkers.

What’s next?

One of our talent partners will give your application a good look and give you a call if it’s a good match, so apply now!

Don’t meet every single requirement? We’re committed to building an inclusive, diverse and supportive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly, we encourage you to send in your application. You may just be the perfect candidate for this opportunity or another within the Domain Group.