An excellent contract-based opportunity for support administrators with experience in invoice and billing to enable our Inside Sales Team. You will facilitate administrative tasks for existing Domain accounts to ensure client requests are quickly and effectively completed and assist Account Executives in maximising client value received from Domain solutions.

For 6 months, you will interact with clients to help add value to their Domain relationship, all whilst working completely remote. We are accepting applications from people based in SA, NSW, QLD, and VIC.

Who are you?

The ideal candidate will…

• Strive to increase customer love by supporting our sales team and through some direct client engagement.

• Have the ability to communicate articulately and efficiently to external clients on general invoicing queries.

• Prioritise and manage expectations across various stakeholders.

• Continue building Domain’s presence in the local market through supporting and facilitating the resolution of customer needs, whilst driving product usage. Problem-solve customer needs, assisting clients with general troubleshooting queries, including actioning billing and invoicing related queries.

• Supporting Account Executives in various administrative tasks including handling client correspondence

• Work cross-functionally with other departments to troubleshoot invoice related issues and be the bridge between the client and internal stakeholders such as Account Executives, Customer Experience and Credit Services teams.

• Provide feedback, escalate issues and shape processes to help drive improvements and efficiencies

• Represent Domain to clients, navigating ambiguity with support from team members.

• Take accountability for team goals and informally support and mentor peers.

Why join us?

We’re the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:

• Flexibility tailored to you - so if you’ve recently made a sea change, work adjusted hours or like the idea of hybrid working, it’ll be perfect;

• First-rate parental leave and wellbeing policies;

• Discounts on things like Domain Home Loans;

• Access to Perkbox, giving you discounts across healthcare, entertainment, food, utilities and more

• Continuous opportunities to leap, learn and grow.

We don’t just talk, we do. Every day we solve property problems for Australians and beyond. We encourage our people to see the possibilities, and turn them into realities. That’s why we want you.

Who are we?

We shine a light on all things property. Our business aims to simplify the property journey for all involved; motivated by expertise and our exclusive data.

Changing the way people engage with property requires a team of diverse thinkers.

What’s next?

One of our talent partners will give your application a good look and give you a call if it’s a good match, so apply now!

Don’t meet every single requirement? We’re committed to building an inclusive, diverse and supportive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly, we encourage you to send in your application. You may just be the perfect candidate for this opportunity or another within the Domain Group.