Implementation Specialist - Sydney Offices or Melbourne Office - Permanent Full Time

Who are we?

Domain Group is a leading Australian property marketplace made-up of a portfolio of brands. We are united in our purpose to inspire confidence in life’s property decisions. Our brands offer products and solutions to consumers, agents, and parties interested in property across every step of their property journey.

Your best career move yet

A great opportunity for Customer Service professionals to be an Implementation Specialist and join our fast-growing team, you will be client-facing, and representing our Engage product. You’ll be responsible for successful implementations and project management of Engage demonstrating the product’s functionality to customers, and managing customer relations during all phases of implementation (planning, design, and delivery) to ensure timely and high-standard outcomes.

A typical day may look like:

• Provide key support to our Clients, Sales & Customer Experience teams when needed, to ensure the company delivers excellent Client Service.

• Liaising with the Leaders and Sales team to develop the implementation, onboarding, training, and customer success plan tailored to each new account acquired, and/or current client portfolio.

• Monitoring the utilisation of new client accounts to ensure that our new customers are confident about how to use the product and are being supported through the change management process, including ongoing training.

• Ensure each client’s system is configured correctly and the relevant people understand the customer’s needs

• Managing client's expectations of delivering customizations and new features.

• Provide technical support and troubleshooting to Engage users where necessary.

• Work with clients and project manage the rollout of Engage into their network/offices. This includes being the conduit between our customer and internal teams across all elements of the launch including design, setup, marketing, and sales.

• Book and host regular group training webinars for clients.

Who are you?

The ideal candidate will have…

• Experience in real estate or the Prop Tech space is desirable

• Someone with exceptional interpersonal skills, who is confident building relationships at Corporate and Office level

• Highly autonomous with a problem-solving mindset and attention to detail.

• A self starter who takes initiative and is willing to give new things a try.

• Skilled with technology, with a willingness to continually develop and enhance

• Proficient in Google Workspace, CRM systems (Salesforce/Hubspot).

Why join us?

We’re the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:

• Flexibility tailored to you - so if you’ve recently made a sea change, work adjusted hours or like the idea of hybrid working, it’ll be perfect;

• First-rate parental leave and wellbeing policies;

• Access to Perkbox, giving you discounts across healthcare, entertainment, food, utilities and more

• Continuous opportunities to leap, learn, and grow.

We don’t just talk, we do. Every day we solve property problems for Australians and beyond. We encourage our people to see the possibilities and turn them into realities. That’s why we want you.

What’s next?

One of our talent partners will give your application a good look and give you a call if it’s a good match, so apply now!

Don’t meet every single requirement? We’re committed to building an inclusive, diverse and supportive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly, we encourage you to send in your application. You may just be the perfect candidate for this opportunity or another within the Domain Group.

So…what happens next?

We will give your application the attention it deserves and you will hear from us either way. If it's a good match, one of our recruitment consultants will give you a call (so make sure you keep your phone handy!).

Interested?
Go on then, click apply, we would love to see your application pop up!

Here at Domain, we’re driven by the belief that open minds open doors. We value innovation and creativity that diversity of thought brings and are committed to building an inclusive workplace; one where every single one of us can feel truly at home.

*A note to recruitment agencies: We have this role covered; there is no need to get in touch. We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Thanks