About the role
The Operations Supplier Management (OSM) team oversees the performance and strategic alignment of FSI’s key third-party service providers across EMEA, Asia, and Australia. Sitting at the heart of the COO Group, the team drives supplier governance, risk and compliance, and operational oversight, partnering closely with Legal, Product, and Compliance.
Responsibilities include managing supplier relationships, leading negotiations, supporting remediation plans for complex fund structures, and shaping future operational oversight through strategic initiatives. Team members gain exposure to global governance frameworks and cutting-edge tools such as AI and automation, while fostering collaboration and continuous improvement.
This role offers the opportunity to influence outcomes that matter and contribute to high-quality results that strengthen partnerships and deliver exceptional service. The team is passionate about operational excellence, global collaboration, and making a real impact.
About you
Your experience and skills
- Proven experience in supplier management or procurement, ideally within financial services.
- Strong ability to negotiate supplier contracts, including commercial terms, KPIs, and SLAs.
- Skilled in monitoring supplier performance and managing risk in regulated environments.
- Familiarity with fund operations (Fund Accounting, Registry, Middle Office) and global outsourcing frameworks.
- Proficiency with supplier oversight tools and maintaining risk registers.
- Excellent stakeholder engagement and clear, persuasive communication skills.
- Strong analytical and problem-solving capability, with a proactive approach to challenges.
- Collaborative team player with experience working across global teams and time zones.
- Tech-savvy and adaptable, leveraging technology and AI to drive efficiency and innovation.
Key responsibilities
Supplier Relationship & Service Management
- Support negotiation and execution of supplier agreements and objectives.
- Oversee strategic suppliers globally, focusing on back and middle office providers.
- Maintain key documents (Master Admin Agreement, SLAs, Fee Schedules).
- Conduct performance reviews and benchmarking against KPIs and SLAs.
- Drive continuous improvement and innovation initiatives.
- Lead supplier due diligence, including on-site visits and reporting.
- Prepare reports for boards and committees on supplier performance, risks, and opportunities.
- Represent supplier oversight in strategic, regulatory, and business initiatives.
Supplier Governance
- Conduct and review supplier risk assessments in line with policy and best practice.
- Monitor risk profiles and ensure ongoing due diligence.
- Provide timely reporting on supplier-related risks and controls to governance forums.
Stakeholder Engagement & Governance
- Act as key contact and escalation point for supplier issues.
- Build strong relationships with suppliers and internal stakeholders.
- Lead challenging conversations with suppliers, ensuring alignment with priorities and values.
- Support Supplier Business Owners with risk and service management processes.
- Contribute to supplier management frameworks, procedures, and documentation.
