Fujifilm Australia
Fujifilm is a market leader in the distribution, marketing and servicing of globally respected imaging, medical and graphics products. At Fujifilm we take personal pride in our solutions, products and service offerings and constantly seek to make a positive difference for our customers. Our brands are renowned worldwide for their high quality and innovation, catering to professionals and enthusiasts alike. Our group purpose is simple, yet powerful, and that is “Giving Our World More Smiles”.
In this dynamic role you will be responsible for performing complex installation and service work, advising on technical aspects of equipment use and maintenance. If you have a passion for making people’s lives better, then this is the job for you!
What you'll be doing:
- MRI Installation, Commissioning & Project Activities: lead/support MRI installation, relocation, upgrade, decommissioning and commissioning projects, coordinating project requirements with service, sales, applications, customers, etc.
- MRI National Technical Escalation Support: act as the technical escalation point for MRI service issues, providing remote and onsite support to field service engineers where required. Investigate recurring faults and recommend corrective actions, diagnose and resolve complex MRI performance issues.
- Service Capability & Technical Knowledge: provide coaching, mentoring and technical guidance to MRI service engineers, support competency development internally and develop/deliver technical training for MRI systems & related topics.
- Customer, Internal Stakeholder & Manufacturer Engagement: support customer technical discussions during escalations/complex service issues, collaborate with internal stakeholders and coordinate with overseas support teams, manufacturers and suppliers as required.