We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Globally, Fujitsu is not only a Disability Confident company, a Times Top 50 employer for Women, and a signatory for the Race at Work Charter. We are also committed to the United Nations Sustainable Development Goals and in Australia we have been recognised as an AWEI Bronze employer for our LGBTI inclusion. We also have specific inclusion efforts with First Nations Peoples in New Zealand through our Maori and Pacific Peoples Inclusion Plan and in Australia with our Reconciliation Action Plan.
We are people centric. This means we care about our people (and their families and communities) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.
We want you to thrive. If working for a progressive organisation, with a continuing commitment to diversity and inclusion is important, you should apply.
Shape your world and achieve together
We’re looking for Service Desk Analysts based in Wellington. You will need to be technically proficient, and willing to work on a Service Desk, logging support calls from our client and resolving them yourself in most cases. We have multiple permanent opportunities with a 40-hour work week available! The salary offering will range from 55,000 p.a to 60,000 p.a based on the candidate’s skills and experience.
Our ideal candidates will have a broad technical support background including Service Desk experience. Technical skills should include Microsoft Desktops and Applications, as well as basic server knowledge.
Role responsibilities include
- Provide End Users with a high level of Customer Service throughout all communications such as initial contact
- Incident/Service Request detection
- Provide 1st / 2nd level support for the investigation and resolution of all reported and registered incidents and service requests
- Escalation of reported and registered Incidents/Service Requests to a 2nd level where appropriate.
- Ensure achievement of Customer Contractual Service Level via the defined process.
Building your own path to success:
To thrive in this role, you will have:
- At least 1 year experience in a service desk role or a similar role.
- Previous experience in a customer focused role.
- Technical experience, particularly in a Microsoft environment.
- Excellent verbal communication skills.
- Self-motivation and ability in punctuality, time management, presentation, and administration.
- Problem solving skills
- IT Qualifications (desirable)
We are open to people who are willing to learn and grow a career with us. Attitude is key and your communication and problem-solving ability are critical to be top of your game. If you can demonstrate these qualities, then you may be considered for this role with the training provided to make you succeed.
Fujitsu complies with government legislation in various jurisdictions which in certain circumstances may impose a requirement that certain workers be vaccinated against COVID-19 (or otherwise have a valid exemption). Also, for client facing roles, many of our customers require our staff to be vaccinated to attend their workplaces. Based on Fujitsu’s assessment of workplace risk and the safety and wellbeing of our people and consultation with our staff, Fujitsu has introduced a Vaccination Requirements policy which requires all persons entering a Fujitsu workplace, attending a Fujitsu work-related event, or entering other premises to undertake work on Fujitsu’s behalf to be fully vaccinated against COVID-19 or the subject of an appropriate exemption (and to provide evidence of the same). Consequently, as a result of Fujitsu’s policy, and, where applicable, customer and legislated vaccination requirements, Fujitsu requires all new employees to be fully vaccinated or have an authorised exemption approved by Fujitsu’s Crisis management Team (CMT). Recruits will be required to provide evidence of their vaccination status as part of the recruitment process.
