Technical Services Engineer

Fujitsu Australia and New Zealand

Location: Brisbane

Job Type: Full time


Fujitsu is a diverse global organisation with over 120,000 employees, offering a full range of technology products, solutions, and services to customers in more than 180 countries. We know that using our experience and the power of ICT to shape the future of society with our customers can only be achieved through a flexible and respectful approach to work. Fujitsu Oceania is focused on winning our customer’s trust to improve their businesses, supporting our people to reach their full potential and doing good things for society, all whilst delivering sustained profitable growth.

Work with a giant of technology

Technical Service Engineer

The Technical Services Engineer will be responsible for providing operational 1st and 2nd level support to multiple users across a national Defence project including providing proactive monitoring and maintenance of infrastructure and providing timely and efficient resolution of incidents.


  • Engage and maintain effective working relationships with peer group and key internal stakeholders.
  • Manage key external stakeholders relevant to the achievement of business objectives, where relevant.
  • Leading a team to resolve all assigned incidentstasks within defined System Health Indicators.
  • Leading a team to contribute to resolution of incidents, even if not directly associated with Fujitsu tasks.
  • Participate in the completion of routine tasks to ensure that environments are maintained to ensure a high level of availability and reliability.This will include the health monitoring, capacity and availability monitoring.
  • Leading a team in the identification, diagnosis and resolution of infrastructure-related issues.
  • Leading a team in the identification, diagnosis and resolution of endpoint-related issues.
  • Update of procedural documentation associated with the support of server components within he Defence environment.
  • Liaise with customer and providers including Defence, ICT Operations, Service Desk, Service Support and Service Delivery functions, as part of operational support
  • Participate in skill/knowledge sharing with all team members.
Building your own path to success:
To be successful in this role, you will be proficient with:

  • Good understanding of the following:
    • WindowsServer 2016/2019
    • RHEL
    • ComplexServer Infrastructure
    • Windows10 SOE
    • ActiveDirectory Directory Services
    • MicrosoftExchange
    • MicrosoftSkype
    • SQL2008/2012/2016
    • Hyper-Vand Vsphere Virtualisation
    • McAfeesuite of products (ePO, ENS, App Control)
    • NetBackup
    • CCNA/CCIENetworking Knowledge
    • The useof C4ISRT Military Applications
Come Share our Vision:
We aim to create an employee experience that embraces diversity, inclusion and belonging. We’re focused on flexible work options and a range of rewarding benefits. If you want to work in the way that suits you and our customer’s best, come and find your future at Fujitsu.

PLEASE NOTE: Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a minimum NV1 Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology, must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672
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