On-site Technician

Fujitsu Australia and New Zealand

Location: Sydney

Job Type: Full time


On – Site Technician

We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Globally, Fujitsu is not only a Disability Confident company, a Times Top 50 employer for Women, and a signatory for the Race at Work Charter. We are also committed to the United Nations Sustainable Development Goals and in Australia we have been recognised as an AWEI Gold employer for our LGBTI+ inclusion. We also have specific inclusion efforts with First Nations Peoples in New Zealand through our Maori and Pacific Peoples Inclusion Plan and in Australia with our Reconciliation Action Plan.

We are people centric. This means we care about our people (and their families and communities) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.
We want you to thrive. If working for a progressive organisation, with a continuing commitment to diversity and inclusion is important, you should apply.

Shape your world and achieve together

The Desktop Support Analyst is responsible for the provision of customer centric onsite End User Support to a Fujitsu customer as assigned. This includes but is not limited to support of the following:

  • Operating System and Desktop Management client software.
  • Nominated Fujitsu supported Applications and Peripherals.
  • PC Systems and Peripherals.
  • Smart devices; and
  • Induct new customer staff in basic use of IT tools.

    Building your own path to success:

1. General Reactive Functions

  • Support of desktop, infrastructure and services across multiple technology streams including, Hardware, OS, Software, Networks, Server, Print etc.
  • Respond to and resolve incidents and SRs within agreed SLA and follow Fujitsu breach reporting process for any failed SLAs.
  • Asset refresh, relocation deployment and decommission maintaining data integrity within the CMDB.
  • Maintenance and housekeeping of customers physical infrastructure including but not limited to desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment.
  • Manage customer expectations by keeping them updated as their case progresses, notifying of any delays.
  • All customer interactions and activities are logged and maintained in the correct client ITSM tool.
  • Ensure prompt escalation of any operational issues.
  • Ensure that all Timesheets and project efforts are accurately recorded and submitted on time as per company requirements.
  • Ensure all required training is completed on time.
  • Be aware WHS practices, instructions, and policy
  • Carry out other work as assigned by TL or Fujitsu management.

Proactive Role Functions

  • Adherence to WHS policy and process, calling out concerns and working with TL to have incidents logged as per policy.
  • Create and maintain knowledge and technical documentation to ensure information is accurate and up to date including but not limited to Troubleshooting, How to Guides, and Operational procedures.
  • Identify SIP opportunities including technical solutions, gaps in knowledge and documentation and automation that deliver efficiency or cost savings internally and externally.
  • Provide Training on customer EUS devices to the Service Desk staff and Customer End Users to improve productivity and customer service.
  • Contribution to operational action items, and continual service improvement plans.
  • When requested assist with project activities (internally or externally).
  • When requested assist with Root Cause remediation efforts; and
  • Always have a CAN-DO approach to your work.


Essential Knowledge, Skills, and Experience

  • Demonstrated entry level technical knowledge of hardware and peripherals i.e. laptops, notebooks, work stations desktop PC’s, printers, media and audio visual equipment BYOD and mobility;

  • Demonstrated basic knowledge of desktop &software applications i.e., Operating Systems (Windows 7 through 10), Microsoft Office 2007through 365, Antivirus software and systems.

  • Demonstrated entry level knowledge of Active Directory, Microsoft Exchange, SCCM, Endpoint Imaging.

  • Demonstrated entry level or basic working knowledge of basic IT infrastructure and network equipment i.e., routers, switches, servers, virtualization, VPN, RSA, Citrix, VMware, Hyper-Converged Infrastructures.

  • Strong verbal and written communication, ability to articulate technical information to the target audience.

  • Professional customer service skills.

  • Ability to work well within a team while fostering relationships and partnerships; and

  • Can do attitude.


  • Demonstrated experience and knowledge of
  • Knowledge of Apple MAC, IOS and Android Operating Systems.
  • Experience with a range of end user management tools including but not limited to SCCM.
  • Some experience in troubleshooting and maintaining PCs in a Windows environment; and
  • Some experience with end user technology support.


  • Cert IV Information Technology or higher;
  • Experience with Service Now;
  • Understanding of the ITIL framework;
  • Microsoft Certified Professional (MCP);
  • ITIL v3 Foundations Certification; and
  • IT Degree or other IT related certifications.

Due to the inherent requirements of the role, candidates must be Australian Citizens and need to hold minimum Baseline or NV1 clearance. The role will or will likely involve access to controlled technology, must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT ).
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