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We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.
About the role
We are looking for a strong Systems Specialist (with PV or NV2 clearance) to provide first point of contact for HQJOC staff for service requests and incident resolution. Whilst this position provides support at the Server /Network Administrator level, the role will also need to be deliver Desktop Support with a significant amount of ‘hands on’ fault resolution and desktop/workstation support. This position would be ideally suited to someone looking to build on current technical lskills in order to broaden their experience.
The Server / Network Administrator reports directly to the(TLO)Team Leader Operations.
About you
The Server / Network Administrator will be a member of 20 Fujitsu staff working at HQJOC ICT/AV Support Team which is responsible for Level 1 and Level 2 and 3rd level support activities, including:
- Level 1 support via DSMS in support of HQJOC clients and operations on a 24x7x365 basis.
- Central point of ICT troubleshooting for users done through phone call, email and face-to-face support services
- ICT support and incident management activities done on 24x7x365 basis.
- Onsite assistance with hardware and software related issues experienced by approximately 850 users located at HQJOC.
- Support to VIP clients for the timely resolution of incidents and support requests.
- Desktop / Workstation support and more complex incident resolution.
- Server management and monitoring in the DSN, DRN and stand-alone environments.
- Network monitoring and support.
- System and software patching and maintenance.
- Data backup and storage support for some systems based at HQJOC.
- Asset management activities including the coordination of Defence desktop equipment and other hardware and consumable stocks.
- Limited Major Incident Management(MIM).
- Problem Coordination activities.
Skills and Experience:
PRIMARY SKILLS (ESSENTIAL)
- Proven knowledge of Physical Server Hardware (IBM, HP, DELL) and / or Blade Server Hardware(IBM,HP).
- Proven knowledge of NetApp Filer Storage Devices.
- Proven knowledge of Tape Library Hardware.
- Proven knowledge of Network Switches, Routers, VLAN’s.
- Proven knowledge in patching with various fiber types.
- Demonstrated ability to provide/assist in the rollout of new server hardware and other releases of server based software including the performance of acceptance testing.
- Demonstrated skills and experience in an ITIL based environment with an understanding of principles and practices associated with Incident and Service Request fulfilment.
- Attention to detail in providing a high level of support to clients
SECONDARY SKILLS
- Proven ability to work collaboratively in a small team environment.
- Proven ability to show initiative in work activities and complete tasks with little direction.
- High level organizational skills and able to work effectively in a demanding environment at times under pressure.
- Demonstrated ability to liaise and negotiate with a range of ICT resolver groups and other stakeholders.
- The ability to learn quickly and perform desktop support role as required in a high profile environment.
- Proven knowledge of the Change, release and configuration process.
- Maintains an understanding of Service Management Tools (Service Manager)
Why Fujitsu?
We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
- We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- We offer tailored career paths across our global organisation to support your professional and personal growth.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in class reward and recognition programs – flexible work, volunteering leave and more.
- We live our values of aspiration, trust and empathy, all day, every day.
If you don’t tick every box in this job description, please don’t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes – so if this resonates with you, then please apply.
For Security cleared roles - PLEASE NOTE: Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a minimum Baseline Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology, must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).