We are Fujitsu
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.
About the role
- Maintain the managed End User Computing SOTI and Andriod environments for Fujitsu Customers
- Engineering level support, resolution & monitoring
- Perform implementation activities from technical designs to meet project or service delivery requirement
- Resolve customer enquiries, ensuring established processes/systems are followed
- Ownership and accountability of all issues within the SOTI and Android managed End User Computing environment, through to resolution
- Facilitate and support, up to and including complex component and application deployments
- Create, maintain and contribute to documentation & knowledge articles
- Perform routine health checks on customer environments
- Provide guidance and support to other teams, peers or customers
- Develop a strong understanding of the customer environment, and service delivery requirements
- Assist with the development and enhancement of relevant standards, procedures and guidelines
- Where possible identify and contribute to Customer Service Improvement Plans (CSIP’s)
- Provide support to multiple customers and in different locations
- When required provide backfill for other support teams and staff
- After-hours and weekend work may be required
- Strong written and verbal communication skills
- Strong technical skills in PC, SOTI and Android hardware, Operating System and software
- Outcome and Customer focused
- Ability to interface internally and external
- Ability to deal with high pressure situations and rapid changes
- Scripting ability (PowerShell, VBScript, Batch)
- Strong experience administering SOTI
- Strong technical knowledge of Android SO
- Experience with facilitating large and enterprise scale deployment
- Minimum of 3-5 years managing and supporting Computing environments
- Minimum of 2 -5 years’ experience in standard operating environment support, maintenance, and implementation
- Working Knowledge of Incident, Problem, Change and Configuration Management (ITIL) processes
- Excellent documentation skills, for user training and technical documents
- SkillsKnowledge in M365 Microsoft identity management (AzureAD, AD Connect, ADFS and Microsoft Identity Manager)
- SkillsKnowledge in Modern business collaboration tools in the Office 365 suite Teams,etc
- Experience with windows 10 task sequencing and end point configuration
- Working knowledge/understanding of Microsoft unattended deployment methodologies for the Microsoft Windows family
- SOTI certification, ITIL V3/V4 Certification, M365 / O365 Certifications
- Experience with Azure Virtual Desktop
- Experience MAC OS operating systems using JAMF
We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
- We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- We offer tailored career paths across our global organisation to support your professional and personal growth.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in class reward and recognition programs – flexible work, volunteering leave and more.
- We live our values of aspiration, trust and empathy, all day, every day.
If you don’t tick every box in this job description, please don’t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes – so if this resonates with you, then please apply.
