Advanced On-site Technician
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.
About the role
We’re looking a Advanced On-site Technician, your role is to provide 2nd and 3rd level support of the customer’s Desktop Environment.
About you
To take the next step in your next career opportunity we are seeking candidates with experience in:
- Provide customer focused support to maximising customer satisfaction.
- Provide ongoing support to ensure smooth and efficient customer operations
- Provide services to the Customer within agreed service delivery timeframes and SLA’s.
- Provide support for Fujitsu system management processes and tools, including virus updates, data backup and restore services, system monitoring processes and system access processes.
- Use service delivery processes efficiently, effectively and accurately.
- Use procedures and toolsets to maintain open communications with end users.
- Proactive identification of service improvement initiatives that need to be investigated. Ascertain the scope of issues and actively work to resolve them where possible and/or escalate them where they are out of the scope of this job’s purview.
- Assist with the development and enhancement of relevant standards, procedures, and guidelines.
- Carry out and complete small projects on a range of issues relating to systems, services and responsibilities assigned to Fujitsu Services.
- Presenting Fujitsu as One to our customers through regular interaction, effective teamwork and communication with peers across multiple competencies and customers. Ensure clarity and awareness of all activities and plans.
- Awareness of customer trends/developments to identify efficiency improvements.
- Contribute to the maintenance of documentation on standard technical configurations, changes or variations to the standard technical configurations, as well as associated standard processes and operating procedures.
- Training completed as required.
- Ensure that skills are maintained and enhanced in specialist areas relating to product knowledge, services knowledge, or industry knowledge.
- Compliance with all internal Fujitsu procedures included but not limited to Time sheeting and Leave management. The Associate Desktop Support Analyst will also carry out other duties as may be specified from time to time by the Technical Team Leader.
Experience
- 1+ year troubleshooting and maintaining PCs in a Windows environment.
- 1+ year experience with end user technology support.
- Windows family of Operating Systems.
- MS Office including Outlook, Word, Excel, PowerPoint, Access.
- Strong customer focused approach in dealing with clients.
- Some experience or exposure to working with desktop management tools.
- Experience in Desktop, Laptop, Smart devices and printer troubleshooting.
- Experience in Troubleshooting software conflicts and performance issues.
- Awareness of desktop diagnostic tools
- Work independently as directed in completing duties and delivering services.
- Experience in the use of an incident management tool. * Understanding of problem management.
- Able to work under self-direction as required in completing duties and delivering services.
- Able to coordinate 3rd parties in delivery of service.
- Experience in end user support, end user training and LAN environment including
- Good analytical skills
- Knowledge of SOE principles and concepts
- Knowledge of Microsoft Active Directory (AD)
- Experience in end user support, and end user training.
- Strong written and verbal communication skills
- “Can Do” attitude.
Why Fujitsu?
We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
- We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- We offer tailored career paths across our global organisation to support your professional and personal growth.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in class reward and recognition programs – flexible work, volunteering leave and more.
- We live our values of aspiration, trust and empathy, all day, every day.
If you don’t tick every box in this job description, please don’t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes – so if this resonates with you, then please apply.
For Security cleared roles - PLEASE NOTE:Due to the inherent requirements of the role, candidates must be Australian Citizen. The role will or will likely involve access to controlled technology, must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).