Hi! We’re hipages, an ASX-listed tech company and Australia’s #1 digital platform connecting households with trusted home improvement businesses. We're on a mission to transform the home improvement industry to build better lives for everyone.
With teams across Australia, New Zealand, the Philippines and Vietnam, we work as one team with a shared purpose. We’re proud to be a certified Great Place to Work and WORK180’s #1 Employer for Women. At hipages, you’ll find real impact, career growth and a workplace where everyone belongs.
Why join our Sales team:
- 💸 $80K + super + $42K uncapped commission, benefits and perks
- 🌴 hi-Achiever Club recognises and rewards high performance with awesome incentives and prizes
- 🥇 Work for a market leader in the industry as part of a high-performing team
- 🎂 Birthday, anniversary and volunteer leave
About the Role:
Our Account Managers are the critical point of contact for our tradie customers, ranging from sole traders to small and medium business owners.
This is a high-volume phone-based role, where you will manage a portfolio of 600+ accounts. Your goal is to help tradies maximise their return on investment through our platform, ensuring they get the most value from their subscriptions.This role will suit someone who enjoys working in a structured role, with a strong focus on meeting daily targets. There is also lots of opportunity to have fun, finesse your sales skills and to exceed your targets, here’s what your day-to-day looks like:
Hitting Daily Targets (Activity and Revenue):
- Make at least 60 dials or 2.5 hours of talk time per day through inbound/outbound calls.
- Hit revenue targets by upselling, renewing subscriptions, and handling debt collection.
Managing Accounts:
- Manage a portfolio of 600+ tradie customers, typically sole traders and small business owners.
- Renew tradies’ subscription contracts before they expire.
- Identify opportunities to upgrade subscription packages to suit their business needs.
- Retain customers by addressing inquiries, solving problems, and providing tailored solutions.
- Negotiate payment plans that benefit both the customer and the business.
- Offering win-win solutions that align with the customer’s financial situation while ensuring payment is collected.
Building Relationships:
- Engage with tradie customers over the phone, learning about their businesses, understanding their pain points, and helping them succeed.