Hi! We’re hipages, an ASX-listed tech company and Australia’s #1 digital platform connecting households with trusted home improvement businesses. We're on a mission to transform the home improvement industry to build better lives for everyone.
With teams across Australia, New Zealand, the Philippines and Vietnam, we work as one team with a shared purpose. We’re proud to be a certified Great Place to Work and WORK180’s #1 Employer for Women. At hipages, you’ll find real impact, career growth and a workplace where everyone belongs.
Why join our Customer Success team?
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💸$65K base + $28K OTE uncapped commission
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📞Great role to kick start your career in sales with warm leads, onboarding & nurturing customers
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🤙Amazing incentives, benefits and perks
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🌴hi-Achiever Club recognises and rewards high performance with awesome incentives and prizes
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🎂Birthday, anniversary and volunteer leave
About the Role:
Join our energetic Customer Success team in a fast-paced telesales environment, where you’ll be the key contact for our tradie customers, ranging from sole traders to growing small businesses.
This is a high-volume, phone-based role where you’ll onboard new tradies and run nurture activities to engage and re-engage customers. Your goal is to help tradies get the most from their subscriptions and maximise ROI through our platform. You'll enjoy a structured, target-driven role with plenty of opportunities to refine your sales skills and hit targets.
Here’s what your day-to-day looks like:
Hitting Daily Activity Targets:
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Hit at least 2.75 hours of talk time through inbound and outbound calls.
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Create leads for account managers and conduct nurture calls to ensure subscription renewals happen.
Onboarding New Accounts:
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Fully onboard all new tradies that have just joined our platform, following a checklist to ensure they are set up for success.
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Manage inbound calls to answer any questions they may have regarding their campaigns.
Nurturing Existing Accounts:
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Manage, track and measure the performance of tradies' campaigns.
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Educate tradies on best practices for ROI.