We’re hipages, an ASX-listed tech company and Australia’s #1 digital platform connecting households with trusted home improvement businesses. We're on a mission to transform the home improvement industry to build better lives for everyone.
With teams across Australia, New Zealand, the Philippines and Vietnam, we work as one team with a shared purpose. We’re proud to be a certified Great Place to Work and WORK180’s #1 Employer for Women. At hipages, you’ll find real impact, career growth and a workplace where everyone belongs.
About the role
You’ll be empowered to re-shape how hipages engages our home improvement experts and household audiences. You won’t just execute on briefs, you’ll bring the customer voice to the table, work with our teams on strategies that activate, engage and retain, and bring those to life across critical programs of work.
This is more than just email marketing. We think bigger - and we hope you do too. From journey design to campaign optimisation, creative testing to cross-functional collaboration, you'll play a key role in building meaningful, lasting connections with our customers.
This role reports to our Customer Lifecycle Lead and offers a full-time, hybrid opportunity.
Why join our Marketing team?
- 💪 A clear company purpose and a strong, trusted brand
- 💻 Hybrid working model with two days WFH per week
- 🤸 Cross-functional collaboration across Marketing, Product, Customer Service, and Creative Services
- 🪴 In-house Talent Development team to support your personal and career growth
- 💵 Competitive salary, benefits and perks.
How you will add value
- Execute and optimise lifecycle programs across home improvement experts and household audiences, using an omni-channel approach (email, push, in-app).
- Translate briefs into action, craft engaging messages and customer-first experiences across our owned channels.
- Support go-to-market initiatives with clear, consistent communications that drive product adoption, customer activation and retention.
- Collaborate with cross-functional teams to ensure campaigns are aligned and effective.
- Champion the customer, bringing their needs into campaign strategy, creative execution and channel selection.
- Write copy that converts - from lifecycle comms to one-off campaigns - and help coordinate creative assets including email templates and in-app messages.
- Use a test-measure-learn approach to experiment with content, incentives, cadence and formats, always aiming for smarter performance.