Since 2007, Builderscrack has been New Zealand’s leading home improvement marketplace — connecting homeowners with trusted local tradies. As part of the hipages Group (ASX-listed in Australia), we’re on a mission to make home improvement effortless for everyone.

Homeowners simply post a job, receive quotes from local tradies, and choose the right person for the work. With over 890,000 jobs posted since we started, we’ve helped thousands of Kiwis bring their repairs and renovations to life. For tradies, Builderscrack is a powerful way to grow their business — offering flexible plans and a steady pipeline of quality work.

Our platform has been featured in Property Investor, Homed, OneRoof, and The Block, and recognised by trusted names like Fair Go.

We’re proud to be recognised as a Great Place to Work® Best Workplace in New Zealand, a reflection of our supportive, collaborative culture and the passionate people who make Builderscrack what it is today.

Why Join Us?

• 💸Competitive base salary + Kiwisaver + uncapped commissions

• 🏢Prime office location on Victoria Street in the CBD

• 💻Hybrid work environment up to 2 days working from home

• 🤸‍♀️A supportive, inclusive and values-driven culture

• 🪴Opportunities to grow and make an impact

• 🎂Regular team events, birthday leave, and more

About the role:

You will be responsible for leading, coaching, and developing a team of New Business Consultants and Account Managers to deliver exceptional customer experiences and sustainable revenue growth for the Builderscrack business.

This role is accountable for effective resource planning, performance management, and commercial decision-making, ensuring the team prioritises the right customers, delivers value-led conversations, and achieves strong new business, growth, and retention revenue outcomes. You play a critical role in balancing customer needs with business objectives, driving long-term account success while protecting the health of the Builderscrack marketplace.

You know you are successful when you and your team are converting a high volume of customers, meeting and exceeding targets and KPIs, and you are able to use your expertise on Builderscrackʼs offerings to leverage higher sales conversion rates and revenue.

You will be responsible for

• Meeting and exceeding daily, weekly and monthly KPIʼs and sales targets across all key sales channels:

  • Inbound new business

  • Trials / Outbound new business (pilot program)

  • Growth

  • Customer retention

• Maintaining high levels of outbound / inbound phone calls across the whole team.

• Ensuring your team is high performing, culturally aligned, and building their skills with regular coaching and training.

• Developing and maintaining accurate product knowledge, sales scripts and training materials for the sales team.

• Ensuring there is effective note taking on all client interactions and input into the CRM system.

• Ensuring your team is high performing, culturally aligned, and building their skills with regular coaching and training.

• Working closely with Operations on sales related activities such as the CRM and process optimisation.

• Managing, generating or providing guidance on appropriate outbound messaging and campaigns (via SMS or email) to support sales conversions.

How you will add value

• Jumping on the phones when needed. You'll roll your sleeves up to drive a result, take escalation calls and manage key accounts. In all customer interactions you will effectively explain the key benefits of Builderscrack and handle customer objections and escalations effectively.

• Managing an accurate revenue forecast model and contributing to the business revenue planning processes.

• Actively engage and contribute to Buildercrack Leadership and hipages Sales Leadership team meetings.

• Liaising with relevant internal departments to ensure that customer needs are met and new Builderscrack products and features are effectively brought to market.

About you:

• 2+ years team leadership experience.

• Experience in a phone-based sales environment, making a high volume of outbound calls.

• Experience holding responsibility for achievement of sales targets and related KPI’s.

• Preferred experience working with Tradies.

Take a look inside our home:

• Close-knit diverse team of bright, respectful, collaborative members who love to solve problems and jump on new opportunities

• Strengths-based organisation with in-house coaching to help you leverage what makes you special

• Brand new 300 sqm office with views of the park and city, located among great cafes, restaurants and pubs

• Social connection focus: regular social events and gatherings

• Be part of and connect with hipages Group, an Australian Great Place to Work certified company

Sounds like you? Don’t miss out, Apply Now!

We prioritise Diversity:

Innovation & Collaboration are two important core values at hipages which both cannot be achieved successfully without a diverse and inclusive team. We don't expect you to be an expert in all areas and we are more interested in learning about you as a person, a team member and a leader.

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other minority groups tend to only apply when they check every box. So if you don't tick every single box above, but you think you would be a great fit for the role and the hipages team, we encourage you to apply, we would LOVE to hear from you!

We are a Circle Back Initiative Employer – we commit to respond to every applicant.

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