About HUB24
At HUB24, we’re rethinking the way wealth management works, combining platform, technology and data to create better outcomes for financial professionals and their clients.
Our purpose is simple: Empower better financial futures, together.
What sets us apart is how we work. We back bold thinking, move with pace, and turn ideas into action. You’ll have the opportunity to make a real impact across your team, the business, and for the clients we support every day.
HUB24 Limited is an ASX-listed company (ASX: HUB) and part of the ASX100. We have over 1,100 employees across Australia, with offices in Sydney, Melbourne, Brisbane, Perth and the Gold Coast.
Why you’ll enjoy working here
We create an environment where you can do your best work and see the impact of it.
- Work with smart, collaborative people who get things done.
- Your ideas won’t sit in a backlog, they’ll be heard, tested and actioned.
- Grow your career your way, with support to learn, stretch and explore new opportunities.
We also offer benefits to support you inside and outside of work:
- Genuinely flexible and hybrid ways of working.
- Employee Share Scheme.
- Additional leave and wellbeing support.
- Enhanced parental leave and support through different life stages.
- Everyday benefits, including discounts and financial wellbeing support.
Why this is an exciting opportunity
We’re looking for an experienced Lead Product Designer to shape complex experiences across our professional and investor products. Working across financial reporting, engagement, transactions, administration and broader platform workflows, you’ll turn complex business, customer and technical requirements into clear, practical design solutions.
You’ll lead work from early discovery and problem definition through to journey mapping, interaction design, validation and delivery support. This is an opportunity to influence product direction, partner with senior stakeholders and contribute to high-quality experiences for financial professionals, investors, clients and enterprise partners.
This role can be based in Sydney or Melbourne, with two days per week in the office.
What you’ll be doing
- Lead the design scoping of complex initiatives across internal teams, advice ecosystem partners and large financial institutions
- Translate business priorities, customer needs, technical constraints and stakeholder expectations into clear design problems and delivery options
- Shape end-to-end experiences across professional and investor products, including reporting, engagement, transactions, administration and platform workflows
- Partner closely with Product Managers, Engineers, subject matter experts, Operations teams and external stakeholders to understand requirements and align on scope
- Facilitate workshops and working sessions to build shared understanding, clarify trade-offs and progress complex decisions
- Develop journey maps, user flows, wireframes, prototypes and high-fidelity designs to explore, validate and communicate design direction
- Use research, data, stakeholder insights and domain knowledge to support evidence-based design decisions
- Design for complex financial and operational scenarios, including decision points, exceptions, communications and status visibility
- Clearly communicate design rationale, risks, trade-offs and recommended approaches to influence product and delivery decisions
- Produce well-documented design artefacts that support smooth handover to delivery teams
- Apply established design system patterns and identify opportunities to introduce new patterns
- Seek and respond to feedback while maintaining a consistent and coherent user experience
What you bring
You don’t need to tick every box, but experience in the below will set you up for success.
Experience & Skills
- 10+ years’ experience in product design, UX or interaction design, ideally working with complex digital products in a corporate environment
- Demonstrated experience operating at a senior or lead level and bringing structure to ambiguous or complex initiatives
- Strong stakeholder management skills, with the ability to build trust, influence senior stakeholders and align cross-functional teams
- Experience working across the product development lifecycle, from discovery and scoping through to delivery support
- Experience designing complex workflows involving financial transactions, operational processes, regulated environments or multi-party decision-making
- Strong product, interaction and systems-thinking capabilities
- Ability to balance customer needs with commercial outcomes, risk, compliance and technical feasibility
- Proven ability to simplify complex journeys and make edge cases easy to understand
- Strong communication and facilitation skills, with the ability to present design direction through clear artefacts and storytelling
- Experience partnering with Engineering and delivery teams to support practical implementation while maintaining design quality
- Comfortable working in a fast-moving environment where scope, requirements and stakeholder needs may evolve
- Experience within wealth management, investment platforms, regulated financial services or enterprise partnerships will be highly regarded
- An understanding of front-end technologies and delivery constraints for complex transactional products would be beneficial
Our process
We aim to keep the process simple and respectful of your time:
- You’ll receive an acknowledgement after applying.
- Our Talent team will review your application and keep you updated.
- If shortlisted, we’ll connect to learn more about you.
- Interviews may be virtual or in person.
- You’ll receive an outcome and feedback.
If you need any adjustments, please let us know - we’re here to support you.
Our commitment
We’re committed to building an inclusive environment where everyone feels valued and supported to do their best work. We welcome applications from people of all backgrounds, identities and experiences.
Agencies, we work with a panel of preferred suppliers and are not accepting any unsolicited CVs.
