Are you a detail-oriented professional with a passion for finance and investment operations? We are seeking a highly motivated individual who will play a crucial part in supporting the firm's Securities Services business where you will work on key projects with high profile clients. In your new role, you will be a key member of the Fund Services Operations leadership team where you will be able to make an immediate impact.

As a Fund Accounting Manager - Vice President in the Fund Services team, you will be responsible for the overall management of the day-to-day operations across a number of clients, including full responsibility for Client & Third Party deliverables as documented in the Service Level Agreement (SLA). You will also oversee a robust Supervisory Risk & Control Framework covering key control functions in Fund Accounting. In your new role, you will also maintain a focus on developing and maintaining strong client relationships and ensuring effective staff management process. This includes supervising and coaching all team members, providing open communication through the application of frequent one-on-ones and the completion of half-yearly appraisals.

Job responsibilities

• Ensuring client management and satisfaction, involving client query resolution, client meetings, review of SLAs, meeting all deliverables, reviewing client service requirements periodically.
• Responsibility to ensure that all deliverables are met - reporting on a daily, weekly and monthly basis.
• Responsibility for compliance with documentation requirements and implementation of procedures (including file preparation, archiving, client specific checklists, permanent files and Standard Operating Procedures (SOPs) ensuring that all team members are familiar with these.
• Identify and lead change with system development and process improvements. Be able to identify and resolve “hotspots” and areas that are leading to potential “bottlenecks” with a view to improving efficiency.
• Liaising with Relationship Managers and Client Service Managers and ensuring they are informed of all issues that may arise and status of all deliverables and staff movements.
• Liaise with upstream and downstream teams in regard to setting SLAs, resolving issues, and assist with training/ coaching and provide support to ensure that upstream processing/ operations teams provide a quality service.
• Escalate any production, client or staff related issue, concern or query promptly to the Senior Manager and to demonstrate risk awareness at all times.
• Commit to continuous learning program to develop in the role and ensure Financial Services Regulatory Authority (FSRA) training requirements are completed annually in a timely manner.

Required qualifications, capabilities and skills

• Minimum 10 years’ experience in Fund Operations & Unit Trust Pricing (Administration/Management/Accounting)
• Strong systems and technical knowledge of HiPortfolio, Investone (or asset management systems) and Global Technology Investments (GTI - or custody systems)
• Excellent working knowledge of financial markets and instruments, both domestic and international
• Completion of, or currently studying towards, a relevant post graduate qualification (e.g. Chartered Accountants (CA), Certified Public Accountant (CPA), Chartered Financial Analyst (CFA) or Masters of Applied Finance)

Preferred qualifications, capabilities and skills

• Degree level qualification in Accounting, Mathematics, Economics or similar discipline
• Strong Personal Computer (PC) skills in particular Excel