Donor Centre Manager - Liverpool

Exciting opportunity to lead our Liverpool, NSW Donor Centre
Permanent Full-Time opportunity - 38.00 hours per week
DCC Enterprise Agreement, Classification 4D
Salary c. $130,000 + superannuation and salary packaging

Discover life-giving possibilities

Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: life giving donations, for life changing outcomes. Together, we want to help you build a fulfilling career with Lifeblood.

About the role

Lifeblood is seeking a people-focused leader to join our Liverpool Donor Centre to shape and maintain a culture that ensures the best experience for every donor, every time. As a Donor Centre Manager, you'll motivate the team, achieving collection targets and meeting key performance indicators to secure Australia's blood supply. Your curiosity, adaptability, and commitment to fostering a positive team dynamic will be the driving force behind achieving common goals.

A day in the role will see you:

Manage the quality and safety of blood donation and blood products
Coach and develop the team to drive continuous improvement across key service performance indicators (KPIs)
Foster a safe environment where employees feel cared for, can communicate openly, share ideas and continue to learn
Effectively roster employees to meet donor attendance, skill mix and operational requirements
Be a great change leader ensuring you explain the “why” and support change for your team
Engaging and building relationships with internal and external stakeholders
Work collaboratively with Marketing and Regional Partnerships to optimise donor panels

Sound interesting? Here’s what we’re looking for:

Demonstrated experience managing large sized teams in a customer focussed environment.
Strong people leadership skills, using human-centric and empathetic management approaches and can work towards change management
Motivation to lead and inspire a team to reach shared goals and key performance indicators
Operationally strong and disciplined in a process-driven environment
Ability to foster and build internal and external stakeholder relationships
A passion for coaching people, developing skills within your team members and identifying talent
Positive nature, with the ability to empathise with donors and team members
Strong Excel knowledge, with the ability to dissect and interpret data to make informed decisions
Highly committed to safety and quality

Thrive in a diverse culture that cares for your wellbeing

We’re a diverse and inclusive bunch. We’re proud to foster an environment where all people can come together to achieve their very best. We place our employee's wellbeing at the forefront and express gratitude and care for one another. As part of the Lifeblood team, you’ll have access to:

A range of salary packaging benefits including the option to package up to $15,900 of your salary
5 weeks annual leave
Ability to purchase additional annual leave
Discounted private health cover with fantastic corporate benefit
Discounted access to 1,430+ gyms & pools all over Australia
Employee Assistance Program; Free, 24/7 and confidential health, safety and wellbeing support
Discounts and benefits with selected retail outlets, department stores, attractions, travel, cinemas, restaurants eyewear and more

Excited about this opportunity? Apply now and discover a career filled with life-changing possibilities.

Applications close by 21st April at 11:59pm.

After submitting your application, you'll hear from either the Hiring Leader or Talent Acquisition team once it's been reviewed.

For position details, contact Tarin Dryden at tdryden@redcrossblood.org.au. For recruitment process inquiries or adjustments, reach out to Jenna McDonald at jenmcdonald@redcrossblood.org.au.

Just a reminder: Before applying, you’ll need to have completed your probation period and been in your role for at least 12 months. If you’ve been in your role for less than 12 months, please have a chat with your manager or TA Partner before submitting your application.