Join us in building better connections for Victoria by:

1. Contributing to the design and implementation of the P&C Tiered Service Delivery Model, including development of service standards, workflows and user experience improvements.

2. Leading the People Experience components of establishing a centralised P&C support system, including building and testing content and workflows within ServiceNow.

3. Designing and optimising self-service tools, guides and resources across the Intranet Manager Hub and Enboarder to improve accessibility and user capability.

4. Researching, designing, delivering and evaluating workforce capability, learning and development, and culture initiatives across the employee lifecycle, including leadership development, talent management, performance management, employee engagement, reward and recognition, and organisation-wide cultural programs.

5. Evaluating and reporting on programs, learning outcomes and initiatives using workforce data, insights and performance metrics to support continuous improvement, accountability and evidence-based decision-making.

Reporting to the Manager, People Experience, this role is responsible for the design and delivery of organisational development, culture and capability initiatives aligned to VIDA Road’s strategic objectives.

A key focus of this role is supporting the design and implementation of the People & Capability (P&C) Tiered Service Delivery Model. As the People Experience lead for priority projects within the model, the role will contribute to establishing a centralised P&C support system (including ServiceNow content and workflows) and optimising self-service tools across the Intranet Manager Hub and Enboarder to improve employee and manager experience.

The Senior Advisor, People Experience works closely with the People and Capability team to ensure solutions are fit for purpose and support a positive and inclusive workplace culture.

About You

• Relevant tertiary qualification in Human Resource Management or Business is desirable. 

• Experience working in an organisational development and/or learning team providing general project support.

• Experience with ServiceNow Systems and digital capability to configure and maintain digital platforms to support service delivery.

• Experience translating service strategy into clear processes, workflows and service standards that enable consistent and efficient outcomes with the ability to apply continuous improvement to enhance service quality and user experience.

This opportunity is a 2 year fixed-term.

For more details about this opportunity, please take a look at the Position Description here.