Customer Service Officer - 12 Month Fixed Term (Maternity Leave Cover) 9am - 5pm
MEDLOG is a leading global logistics and supply chain operator, specialising in wharf cartage, container transport, warehouse storage and handling. Building on decades of integrated logistics expertise, we continue to invest in our infrastructure, assets and people, while embracing technology and digital innovation to deliver efficient logistics solutions.
We are currently seeking a dynamic and detail-oriented Customer Service Officer to join our team based at our Naval Base depot on a full-time, 12-month fixed-term contract to cover a period of maternity leave.
Key Responsibilities
Data entry of new shipments into the system - Imports and Exports
Processing new shipments via Web Orders and EDI systems
Data entry of Electronic Delivery Orders (EDOs)
Follow up outstanding EDOs and clearances as required
Monitor and track containers without vessel allocation (TBA) for import and export shipments
Coordinate AQIS quarantine and underbond requirements
Provide support to team members as required
Liaise with internal and external stakeholders to meet customer expectations
Deliver positive and professional customer service interactions across all departments
About You
Previous experience within the transport, logistics or freight industry and/or a similar customer service role is desirable
High attention to detail with accurate data entry skills
Ability to work independently while supporting the wider team
Exceptional telephone manner and communication skills
Professional email etiquette
Strong computer skills, including Microsoft Office Suite and logistics software
Positive, approachable and customer-focused attitude
Self-motivated with the ability to manage competing priorities
Excellent organisational, prioritisation and time management skills
Why Join MEDLOG?
Join an established and supportive team in a fast-paced logistics environment
Competitive salary package
Full-time role working within a professional and close-knit team
Rotating roster offering work-life balance with no weekend work
Opportunity to gain valuable experience within a global logistics organisation
Strong safety culture across the business
Ongoing training and development opportunities
Fixed-term contract providing stability and exposure to a growing industry
Employment Details
This position is offered as a full-time, 12-month fixed-term contract to provide maternity leave coverage. The contract is expected to commence as soon as possible.