Achieving our mission requires us to evolve our culture, and it all starts with a growth mindset, a passion to learn and bring our best every day to make a bigger difference in the world'. Satya Nadella, CEO Microsoft.
Customer Success Account Managers are a part of our Customer Success Unit. Microsoft’s Customer Success is a growing organization. Its purpose is to guide our customers to better deploy, adopt, and gain long-term business value from their investment in Microsoft. In turn, their successes will ensure we grow our Azure consumption, Microsoft 365 usage, and Business Applications usage. Ultimately, when customers are successful, we are successful.
The CSU focuses on 4 solution areas:
- Migrating Data to Azure
- Migrating Infrastructure to Azure
- Modernizing traditional apps
- Artificial Intelligence
The purpose of this role
Microsoft ANZ is looking for a Customer Success Account Manager (CSAM) to join our Manufacturing and Mining team. As a CSAM, you are the primary customer facing role responsible for customer success through delivery management of cross-functional programs and strong customer and internal stakeholder relationships.
The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. You are front and centre with our customers in support of their digital journey and empowering them to achieve more and accelerating customer value.
Microsoft ANZ is aligning to industry to better serve our customers by bringing deeper knowledge of their needs and business drivers.
Responsibilities
Customer Success Account Manager (CSAM)’s drive program management for Strategic accounts that have a significant number of key cross cloud workload engagements running concurrently.
As the CSAM you will drive acceleration of cloud adoption from Pilot/MVP to production for customers’ cloud engagements by providing cross-engagement oversight, resource orchestration, and blocker escalation in close collaboration with key account team unit members and business partners supporting customer success.
Here are
Customer Relationship Management
- Gathers information on the business and Information Technology objectives for customer organizations to identify customer needs and create a shared plan to support customer outcomes using partnerships with other account team leaders. Captures new customer needs and outcomes identified during the delivery of support programs, success engagements, and other projects.
