In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Cloud Operations & Innovation (CO+I) Critical Environments Field Service Engineer (CEFSE).
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I CEFSE, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online EDGE services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our EDGE infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our EDGE datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!
Qualifications
Required Qualifications:
- High School Diploma or equivalent AND 1+ year industry experience
- o OR 2+ years industry experience and college course work.
We are also looking for the following Qualifications:
- Ability to read One Line Diagrams and blueprints
- Experience in Critical Environment infrastructure specifically Power and Cooling Infrastructure(e.g., UPS, Generator, AHU)
- Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services
- Experience working on Power Distribution, Controls, or Cooling in a Service oriented or Tenant Improvement capacity for datacenters
Experience working on large scale datacenter construction projects 2+ Years experience with IT Infrastructure (SAN, SCALE, Discreet, Switches and Cabling)
Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Responsibilities
Data Center Operations
- Demonstrates Datacenter Power and Cooling distribution Subject Matter Expertise(SME) level knowledge to assist our customers in the Edge space
- Ensures compliance with EDGE data center business units and service-level policies regarding power and cooling at our datacenters.
- Engages with appropriate teams and resources to review power and cooling infrastructure tasks or projects to gauge potential impacts to Operations.
- Manages power and cooling infrastructure programs associated with area of responsibility.
- Demonstrates conscientiousness on cost, adheres to budget requirements; keeps costs reasonable and contributes to staying within budget.
- Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.
- Participates in Root Cause Analysis (RCA) process as appropriate for power and cooling issues.
Service Delivery
- Maximize Critical Environments (CE) availability relating to power and cooling with our landlord partners for leased Datacenters and to ensure optimal operational efficiency.
- Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (Power and Cooling Method of Procedures[MOP]/Standard Operating Procedure[SOP]/Emergency Operating Procedure[EOP] review, Root Cause Analysis[RCAs], Failure Mode Effects Analysis[FMEAs], change governance, and risk mitigation) across a specified region.
- Reduce high-impact and human-error Critical Environments (CE) incidents for power and cooling distribution year over year, reviewing proposed projects and maintenance, assessing risk, and related processes.
- Support delivery of the Datacenter’s Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters.
- Coordinate, plan, schedule, and supervise Critical Environments Power and Cooling audits and compliance verification as needed.
- Ensure delivery of and routine reporting is in place to effectively manage and analyze our Power/Temperature/Relative Humidity, and Service Level Agreement(SLA) monitoring.
- Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and Landlord partners for CE, including contributing to Monthly and Quarterly Business Reviews [MBRs, QBRs]
- Work with regional and global peers to share and build Critical Environments (CE) best practices across the entire EDGE datacenter portfolio.
- Provides and participates as EDGE Critical Environments (CE) Subject Matter Expert[SME] for Power and Cooling needs, is the point of contact to teammates and partners for initiatives and reviews.