With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
In the Customer Success team, we are looking for people with a passion for delivering customer success. As a Cloud Solution Architect (CSA) Manager, of Managers you will run a team of people who lead teams that enable customers to achieve their outcomes, based on their investments in Microsoft technology (Azure Data, Analytics and AI Services). Leveraging your leading technical team’s expertise, you will drive the team to ensure customers get value from their Microsoft investments. Microsoft aspires to help our customers architect and deploy first class cloud infrastructure solutions in Azure to be AI Ready by applying scalable best practices in the cloud with Cloud Adoption Framework (CAF) and Well-Architected Framework (WAF). Azure is the most comprehensive, innovative, and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption for AI Innovation within the most important companies in the market. This role is flexible in that you can work up to 50% from home.
Qualifications
Required Qualifications:
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
- OR equivalent experience
- 6+ years experience working in a customer-facing role (e.g., internal and/or external).
- 6+ years experience leading technical projects, teams, or functions
- Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
- 5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Responsibilities
- You will build and grow healthy teams through talent management, diversity and inclusion, coaching, and career development. Inspire and foster a culture of customer-centricity and consumption, adoption and use through collaboration with peers and extended teams.
- You will develop a team that incorporates a mix of expertise across key workloads and lead them through changes using the Demonstrated Capability Framework
- You will lead your team to deliver positive Customer Satisfaction, and coach them to become trusted advisors to customers and partners, by leveraging Azure Infrastructure services to operate AI solutions on a scale, and expertise to enable defined Customer Success Plan outcomes. Coach the team to provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement and AI Innovation.
- As the cloud-consumption leader in the field for your Area, owning the business and results you will be the vocal leader and customer champion in your Area with both local and corporate leadership to elevate cloud adoption issues and accelerate resolution.
- You will empower your team to win and accelerate application and AI innovation projects to production, including guidance on architectural design, required services to operate AI solutions at scale, including Infrastructure, Data, Networking, Security, and Management, technical recommendations, blocker escalations and technical resource orchestration and engage with the area’s most strategic customers as executive sponsor to accelerate digital transformation journey and help customers build microservices architectures with scalable databases to capture innovation. Drive team accountability to ensure revenue and business metrics are achieved.
- You will lead your team to utilize “Well-Architected” framework, such as prominent levels of performance, security, scalability, maintainability, and appropriate reusability and reliability with an emphasis on Networking, Zonal/multi-region, and Security. Partner with all required Microsoft stakeholders in the subsidiary to land and drive CSA role clarity, account coverage, project assignment and effective cross-team collaboration.
- You will foster a continuous self-learning culture and drive technical intensity, driving team to enable customers to realize desired business outcomes, including innovation and model impactful community engagement and coach team to contribute to repeatable Intellectual Property (IP)
- You will contribute to the cultre and success of the borader organisation.