About the role
We're currently searching for individuals who are passionate about customer service to join our award-winning Member Services team on a permanent basis as Member Solutions Officers within our Contact Centre. Commencing in August 2021, in the fast-paced and diverse role of Member Solutions Officer, you'll act as a first point of contact for our members and will provide exceptional customer service over the phone, identifying opportunities to enhance the member experience.
You'll provide accurate and expert technical information, and when appropriate, general financial advice. We'll support you to succeed by taking you through a comprehensive induction and training program where you'll gain an industry-recognised qualification in financial services (RG146). You'll also have regular coaching and development sessions that will provide you with on-going opportunities for learning and growth.
You'll gain access to discounted gym and health insurance memberships, take advantage of our Dress for your Day policy, and through our Corporate Social Responsibility program, you'll have the opportunity to get involved in initiatives that make a difference to our community. If change excites you and you're driven to make a positive impact, then we want you to join us!
About us
Operating in a highly competitive and dynamic financial services environment, QSuper manages around $113 billion in funds for over 585,000 members and is committed to working with our members so they can feel more confident they are making the best choices for their situation. QSuper Limited and QInvest Limited are ultimately owned by the QSuper Board of Trustees.
The QSuper Group has approximately 1,200 employees, and our culture is one where "members are at the heart of everything we do". Our employees bring this culture to life by behaving in line with our unique values which ensures our success through our actions every day.
Skills, Experience and Qualifications
The ideal Member Solutions Officer will have:
- Proven experience or demonstrable ability to work successfully within a team, in a high-volume customer service environment
- Demonstrated ability to analyse problems and provide meaningful solutions that maximise customer satisfaction
- Adaptability to work in a flexible, fast-paced environment and the ability to demonstrate resilience in the face of organisational change
- Demonstrated experience in the use and application of Windows-based systems
- Enthusiasm for learning and ongoing self-education
- A passion for helping people and a willingness to go above and beyond to create an outstanding customer service experience for our members.
At QSuper we are proud to champion respect and we value diversity amongst our employees to support an inclusive workplace. We are passionate about selecting talented people based on their qualifications, capabilities and experience relevant to the role.
What you do today inspires tomorrow
Click on the 'Apply' button and follow the prompts. The closing date for applications is Thursday, 8 July 2021.
Please note, owing to a high volume of applications, QSuper reserves the right to close the applicant portal ahead of this deadline if necessary. So, don't delay - apply now!
Whilst all applicants will be carefully considered, we will only be able to personally contact those candidates that are short-listed for interview.
