Queensland Fire Department
Status
PermanentFlexible Full-time
Classification:
AO5
Salary: $100,217.24 - $108,696.08per annumDivision:
Strategy & Corporate Services
Region/Directorate:
STATE CAPABWork Unit:
Fire Alarm Management
Location:
Albion 4010Closing Date:
Midnight 27 October 2024Reference No:
QLD_QFD_20223_24Current Queensland Fire Department employees and volunteers must apply via their internal careers site
About us
The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and vertical rescue, severe weather incidents, remote and swiftwater rescue, and provides a number of functions supporting community safety outcomes.
The department encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), as well as the broader department which work together to pre-empt, prevent, mitigate and manage the consequences of fires and other emergencies on Queensland communities and support our large volunteer membership across the state.
The QFD is an organisation that is focused on reframing the department’s relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through the Path to Treaty, Closing the Gap and building our cultural capability.
Purpose of the role
The Fire Alarm Management unit provides services and advice to QFD, our customers and the broader community regarding the management and monitoring of automatic fire alarms, including unwanted alarm activations and is responsible for the oversight and delivery of Alarm Monitoring Services to over 8500 alarm customers across Queensland. This includes customer support, contract and financial management, technical support and invoicing.
Reporting to the Manager, you will be responsible for contributing to and leading the functions of a small team to provide QFD’s compliance position and advice regarding the management of monitored fire alarms for the department. You will be the escalation point for customer enquiries and provide advice to both internal and external stakeholders, including contractors and peak industry bodies on the requirements for automatic fire alarm monitoring.
Key requirements
Highly desirable requirements
- Knowledge and/or experience in in remote monitoring of alarm systems, including end-to-end system telemetry.
- Knowledge and understanding of fire safety installation governing standards and legislative requirements to ensure best practice.
Your key accountabilities
Your part in the ongoing success of our department, in providing frontline services will see you responsible for a variety of work, including, but not limited to:
- Manage the development of the team by providing guidance, training and advice relating to alarm and data management activities to ensure prompt and effective delivery of services to clients and key stakeholders.
- Use initiative to resolve complex problems of a community safety nature ensuring solutions are consistent with legislative and regulatory requirements and the future direction of the unit.
- Manage the development of policies and procedures, and review issues, particularly in relation to building fire safety requirements, that meet best practice, governance and compliance activities.
- Prepare and review complex reports, briefs, submissions and other correspondence on a wide range of issues, including confidential and sensitive matters, in accordance with departmental requirements and governance.
- Represent the department at internal and external community and other stakeholder groups relating to alarm management compliance strategies and issues to provide information and ensure positive outcomes.
- Build and maintain effective relationships with key internal and external stakeholders on a wide range of corporate service and data management issues to ensure efficient and effective service delivery.
- Manage and maintain quality control and assurance within the unit including continual review, development and implementation of improvement strategies where required.
- Manage and maintain skills and knowledge of the team, fostering teamwork and assisting with human resource activities, including staff performance and development and provide feedback.
Capabilities
To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the “key accountabilities” for this role:
Leadership Competency Stream – Team Leader (leading others)
Vision
- Leads strategically
- Stimulates ideas and innovation
Results
- Develops and mobilises talent
- Builds enduring relationships
Accountability
- Fosters healthy and inclusive workplaces
- Demonstrates sound governance
Once you join us we will want you to exemplify the QFES shared values of:
- Respect
- Integrity
- Trust
- Courage
- Loyalty
To find out more about the behaviours and competencies required for this role, visit Leadership competencies for Queensland | For government | Queensland Government
Want more information?
Please contact Paul Titman, A/Inspector Fire Alarm Management Unit on phone 07 3635 1977 or email paul.titman@qfes.qld.gov.au.
You can also visit our website to find out more information about joining our team.
How to apply
Please refer to the QFD Public Service Application Guide [All PS Classifications/Streams and Senior Officer] for information on how to apply for this role and contact us to discuss any reasonable adjustments if required.