About us

The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and vertical rescue, severe weather incidents, remote and swiftwater rescue, and provides a number of functions supporting community safety outcomes.

The department encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), as well as the broader department which work together to pre-empt, prevent, mitigate and manage the consequences of fires and other emergencies on Queensland communities and support our large volunteer membership across the state.

The QFD is an organisation that is committed to reframing the department’s relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through activities identified in the QFD Reframing the Relationship Plan, contributing to Closing the Gap outcomes and building our cultural capability.

Purpose of the role

Media, Communications and Online Branch (MCO) provides a comprehensive suite of proactive and reactive corporate communication services. The Online service delivery includes effective administration of the department’s internal and external online environments, working closely with subject matter experts and content owners/authors from across the department, and partner agencies to maintain business continuity. The Online team also act as the central point of contact and primary liaison with backend web developers and administrators, collaborating to initiate coordinated upgrades across the department’s online environment.

Reporting to the Executive Manager, you will be a proactive team player with the ability to deliver publishing tasks and other digital services with high accuracy and in a timely manner. You will assist in delivering quality digital projects, services and advice to support improving customer-centricity and user experience, aligned with the department’s strategic objectives. Your expertise will contribute to collaboration with cross-functional teams within MCO, working together to achieve effective corporate communication solutions.

Key requirements

Highly desirable requirements

• Experience with Squiz Matrix and Drupal CMS, Form IO, SharePoint, Google Analytics, and other web technologies.
• Experience creating high-quality customer-centric digital services that comply with mandatory digital services standards and are based on best practice.

Your key accountabilities

Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to:

• Coordinate the publishing of customer-centric content on departmental websites and intranet using a range of web content management systems.
• Provide expert design advice to improve editorial, usability and accessibility of website and intranet content and other digital platforms.
• Oversee and coordinate incoming online support requests and emails received through team mailboxes to ensure accurate and timely actioning.
• Conduct usability and accessibility testing, create data and insights reports and assist in customer research activities to improve end-user satisfaction.
• Contribute to the planning and execution of projects and activities within the Online team, including external and internal communications.
• Provide coordination and operational support to Executive Manager regarding the reporting of digital initiatives and activities.
• Contribute to improving team processes and planning activities, develop training materials and deliver training to internal content owners, producers and authors reinforcing best practice approaches.
• Build and maintain effective working relationships with key internal and external stakeholders to understand requirements and develop strategies to optimise service delivery.

Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the “key accountabilities” for this role:

Leadership Competency Stream – Individual Contributor (leading self)

Vision

• Stimulates ideas and innovation
• Leads change in complex environments

Results

• Builds enduring relationships
• Drives accountability and outcomes

Accountability

• Fosters healthy and inclusive workplaces
• Demonstrates sound governance

Once you join us we will want you to exemplify the QFD shared values:

• Respect
• Integrity
• Trust
• Courage
• Loyalty