Description
About Us
At Red Energy, we are passionate about providing award-winning customer service to over 1.5 million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. Our award winning team have won 16 consecutive Canstar Blue Awards for best overall customer satisfaction amongst Victorian electricity providers. Ready for a new career - come grow with us!
The Role
Are you a dynamic learning facilitator and innovator who thrives in fast-changing environments? We are looking for a Senior Learning & Development Consultant with strong, impactful classroom and workshop facilitation skills to join our CRM Project team and help lead a major business transformation. This is a 12 month fixed-term contract, with the potential to extend.
Reporting to the Retail Learning and Development Manager, you will be the architect of learning for our new CRM and billing platform. You’ll partner with Change Managers and project Operation Leads to bridge the gap between technical functionality and real-world "ways of working". This isn’t just about traditional system training, it’s about driving cultural evolution, critical thinking, and real-world capability. You will be on the front lines engaging our workforce, building capability amidst evolving scope, and guiding our people through change.
Role Responsibilities
- Design & Deliver: Take raw content and vendor inputs, converting them into fit-for-purpose, persona-led learning experiences that build role-specific capability for our new platform.
- Creative & Futuristic Delivery: Move beyond the slide pack. Think outside the box to deliver creative, engaging, and valuable learning experiences that uplift critical thinking, change of mindset, and modern ways of working.
- Build Resilience & Support Change: Lead change leadership capability initiatives to support our people and leaders through every stage of the transformation.
- Navigating Ambiguity & Process Building: Comfortably operate in an evolving project landscape where scope and timeframes shift. Train to knowledge content first, build learning models amidst ambiguity, and map sequences even before processes are fully defined.
- Evaluate & Pivot: Lead the evaluation of training success; you’ll use data and feedback to determine if we’re hitting the mark or if we need to pivot our approach.
- Stakeholder Engagement & Challenge: Act as a resilient, credible advisor. Identify key stakeholders early, build buy-in, and feel comfortable challenging senior leaders and project partners on learning strategies
About You
You are a people-centric professional who thrives in fast-paced environments. You bring:
- Proven experience working within a project environment, ideally designing and delivering tech-platform training.
- Strong facilitation skills, tailoring your approach for different learning styles, cultural differences, and varying levels of engagement along the change curve.
- Experience as a credible advisor who can navigate relationships with internal leaders and external vendors with ease.
- Experience in a similar Senior L&D role with a focus on technology platforms preferably in the energy industry.
- A Cert IV or equivalent in Workplace Training & Assessment.
- Expertise in adult learning principles and instructional design.
- A "whole-of-business" mindset, you see the big picture and align learning to our core values of Agility, Courage, and Teamwork.
- Able to travel to our offshore contact centre to deliver training, leaning on your experience tailoring content for different audiences and cultures.
The Perks
- Competitive employee rates for your Red Energy electricity & gas bills.
- Ongoing support, development and career opportunities.
- Dog-friendly office.
- Enjoy flexible working arrangements with 3 days in the office, 2 days remote.
- Exceptional 30 weeks of paid parental leave for primary carers. Plus, the option to purchase 4 weeks of additional annual leave (up to 8 weeks off every year!)
Ready to shape the future of our retail experience?
If you're a collaborative consultant with a passion for driving technical capability, we want to hear from you.