* Full-time, permanent opportunity conveniently located in the Central Business District, Melbourne
* Chance to deliver & promote exceptional global experiences with a focus on short programs to students across RMITs global network and key partnerships through effective marketing & communications strategies
* Open to professionals with high level of relationship management and partnership engagement experience
* Reports to the Manager, Global Experiences
* Opportunities open to HEW Level 7 (dependent on experience)
* Competitive salary packaging + 17% superannuation
Position Summary
In this position, you will:
* Coordinate and support a wide variety of global experience programs emphasizing on short programs (not limited to study tours and summer/winter programs) and ensuring high quality and relevant programming are readily accessible to all students in RMIT and its global entities
* Collaborate with colleagues within the Global Experience Office and across the University in achieving global student experience outcomes
* Play a pivotal role in connecting, engaging and assisting RMIT students interested in pursuing the global experience programs through pro-active, up-to-date and continuous deliver of excellent customer service
Roles and Responsibilities
* Coordinate a variety of global experience programs and build and develop the relationship between RMIT and across partner institutions and organisations
* Contribute to the development of RMITs global experience strategy and action plan, and the achievement of goals and targets Communicate and correspond with portfolio of partners on all matters relating to student participation such as applications, exchange balances, promotional activities and ongoing relationship matters
* Ensure efficient and up-to-date coordination of marketing and promotion of relevant global experience opportunities to student across wider RMITs global network
* Establish, promote and deliver excellent customer service and developmental advice regarding global experience programs opportunities to students that follows the Universitys service standards using innovative and advanced, cutting-edge technologies
* Facilitate and guide the progress of the global experience funding and project submissions, internal and external in achieving the group, portfolio and University ambitious objectives in improving student experience
* Promote and provide in-depth knowledge on how to further enhance the global experience programs to all students at various levels
Skills and Experience Required
* Degree qualified in related discipline with commensurate working experience
* Experience studying or working overseas and/or fluency in foreign language will be an added advantage
* Excellent customer servicing skills and the ability to communicate and apprehend audience from various cultural backgrounds
* Possess strong strategic marketing & communications skills and experience, and proven ability in planning and implementing timely student experience outcomes
* Competency and strong understanding as well as experience to develop and deliver transformative student programming in the Higher Education sector
* Ability to think creatively, analyse and identify complex situation and the commitment to put responses into context and manage outcomes of the program and performance adhering to established policies
* Passion and ability to build strong relationships and partnerships across all levels of professional, both internal and externally, and equip with strong verbal communications and written capability
Culture
Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. RMIT exists to create transformative experiences for our students, getting them ready for life and work. You will be a part of a productive and collaborative team, who values working relationships and outcomes through open and inclusive planning, continuous information sharing and transparent work practices
Our Organisation
RMIT is a multi-sector university of technology, design and enterprise with more than 91,000 students and 11,000 staff globally. RMIT offers postgraduate, undergraduate, vocational education and online programs to provide students with a variety of work-relevant pathways.
The Global Development Portfolio is responsible for making RMIT genuinely global in operations and outlook. Under the leadership of the Deputy Vice-Chancellor (Global Development) and Vice President, the portfolio:
* leads and coordinates RMITs global education partnerships
* identifies, reviews and harnesses opportunities to further enhance RMITs global model
* manages global experience opportunities for RMIT students
In addition, it connects and coordinates RMITs presences throughout the world including RMIT entities in Australia, Vietnam and Europe (Spain) and representative offices in other countries
Details of the Portfolio can be found at**: www.rmit.edu.au**
Benefits
* Flexible working arrangements
* Be part of RMITs academic life and attend various events and workshops
* Access to RMIT staff gym (including free Yoga and Pilates classes)
* 2% salary increase each year and annual leave loading of 1.35%
* MYKI pass discount
* Additional annual leave
To find out more, please visit our website: RMIT Employee Benefits
To Apply
For further information, please click on the position description attached below:
PD - 576767 - Global Experience Advisor.pdf
Applications close on Sunday 23rd June 2019.
Applicants are requested to upload an updated resume and a cover letter of not more than two pages highlighting the suitability for this position and your achievements. Applicants are requested to separately address the key selection criteria as outlined in the Position Description.
This role will require satisfactory confirmation of a Working with Children Check.
RMIT is an equal opportunity employer committed to be a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
RMIT was named as an Employer of Choice for Gender Equality (EOCGE) from the Workplace Gender Equality Agency (WGEA) in 2018 based on significant progress made in 2017, and Gold Employer status in the Australian Workplace Equality Index (AWEI) in recognition of our commitment to celebrating the diverse genders, sexes and sexualities.
