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Customer Service Operator

Sigma Healthcare

Location: Victoria

Job Type: Full time


Customer Service Operator

The Company

Sigma Healthcare is a leading Australian full line pharmacy wholesale and distribution business. Sigma also has the largest pharmacy network in Australia, with over 1,200 branded and independent stores, including some of Australia’s best-known pharmacy retail brands: Amcal, Guardian, PharmaSave, Chemist King, Discount Drug Stores and Whole Life.

The Opportunity

A sensational opportunity is now available for a Customer Service Consultant to join the team at Sigma Healthcare.

Reporting to the Head of Customer Service, the role is responsible for building relationships with customers and promoting complete customer satisfaction whilst ensuring data integrity.

Key Responsibilities include:

  • Provide a high level of customer service to customers
  • Identify, investigate and resolve customer enquiries, whilst establishing and maintaining relationships
  • Assist with customer queries with a view to one call resolution
  • Maintain customer records as required via CRM
  • Willingness to cross train and undertake specialised & administrational duties as required;

We are looking for:

  • Highly developed communication and interpersonal skills
  • Competent Microsoft Office Suite skills, as well as SAP
  • Customer service within a busy customer service environment
  • Administrative skills
  • Demonstrated analytical, problem solving and planning skills

What's on Offer:

When you join Sigma Healthcare, you join an Australian success story with over 100 years of proud history. Also on offer is the opportunity to:

  • Receive a competitive salary package
  • Advance your skills and experience through ongoing training and development
  • Be part of a progressive, supportive and highly skilled team
  • Enjoy great employee benefits and access to health & wellbeing programs, as well as a Universal incentive program
  • Work for an organisation that plays a unique role in supporting healthy communities

We are proud to be endorsed as an employer of choice for women by WORK180.

How to apply

Sound like your new home? Click APPLY today to submit your application via our Careers portal.