• Provide leadership with management accountability for up to 15 direct reports
• Parramatta location – Flexible working arrangements available
• Full-time - Offering a competitive salary package

An exciting opportunity has become available for a Team Manager Revenue Collection to join the Customer Experience within Sydney Water.

As Team Manager Revenue Collection, you will establish Sydney Water as an industry leader in debt recovery outcomes by setting and implementing a debt recovery strategy, managing related contracts and a supporting team of office and field-based staff to minimise debt.

This position is responsible for effective debt recovery process design, compliance with agreed debt recovery processes, compliance with relevant portions of Sydney Water’s Quality Management System and manage outsourced contracts to enable the collection of outstanding debt.

Responsibilities:

• Provide leadership with management accountability of to 15 direct reports and up to 6 indirect reports
• Develop strategies to address current and emerging customer debt recovery segments
• Develop policies, processes and procedures to support the debt recovery strategies
• Provide leadership on managing contracts that undertake debt recovery services to ensure performance is maximised and contract deliverables are achieved
• Work as part of the Leadership team to develop the business and ensure team delivers best practice.
• Monitor expenditure, approved budget and prepare business cases as required.
• Prepare and update contract management plans for each contract
• Respond to contract-related issues in a timely and commercially sound manner
• Ensure contract payments comply with contract conditions, policies, procedures and approved budgets
• Assist in the preparation of long-term forecasts for financial and business planning
• This role is responsible for a total budget of around $2 million annually which includes external contractor costs.

Experience and Qualifications:

• Relevant tertiary qualifications and/or experience deemed equivalent.
• NSW Driver’s license
• Experience in developing and implementing debt recovery strategies, business plans and financial business cases.
• Demonstrated ability to manage a team and contractors for debt recovery activities.
• Experience in business analysis, preparing written reports and procedures.
• Proven interpersonal and negotiation skills and conflict resolution skills.
• Knowledge and understanding of SAP CRM and ISU modules and BDEx application.
• A knowledge of Corporate delegations, procurement procedures, risk assessment procedures, customer and other relevant policies, statutory requirements and a proven flexibility in interpreting the intent of the same.
• Advanced spreadsheet skills to analyse data for performance assessment and reporting.

Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check.

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

Our commitment to employee well-being extends beyond the workplace. Here's how we support you:

• Flexible & Hybrid working options.
• Childcare allowances.
• Up to 18 weeks of paid parental leave.
• Novated lease opportunities.
• Fitness Passport providing access to numerous gyms and pools across NSW.
• Flu vaccinations and discounted health insurance memberships

Closing Date: Sunday 23 June 2024 at 11:59 PM

Please advise if you require any adjustments to actively participate in the application and recruitment process. Please contact sophia.catacouzinos@sydneywater.com.au for any further information.

Working at Sydney Water

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too.

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community.

We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application

Please see the position description for the role’s full accountabilities.