Digital Operations Officer

The University of Newcastle

Location: Callaghan

Job Type: Full time


Be challenged and imagine with us

As the Digital Operations Officer, you will play a crucial role in advancing our digital capabilities and ensuring seamless digital operations within the College of Engineering, Science and Environment.

In this role you will:

  • Install, maintain, and manage essential computing systems and services for teaching, learning, research, and administrative activities.
  • Evaluate and recommend equipment purchases and upgrades.
  • Diagnose and rectify system and end-user problems, ensuring uninterrupted service.

This continuing position is full time and will be located at the Callaghan Campus (Awabakal and Worimi land).

How will you inspire us?

You will have:

  • Demonstrated experience in operations, software management, and digital hardware advice.
  • Excellent communication and interpersonal skills for effective stakeholder interaction.
  • Knowledge of laboratory equipment and digital technologies, including AV solutions and data logging.

What we offer

The remuneration for this position is from $86,842 to $95,822 + 17% superannuation and is commensurate with skills and experience.

For information on our employee benefits (such as flexible working, discounts in private health insurance and gym memberships and salary packaging) please visit here.

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision are our values of excellence, equity, engagement and sustainability.

The College of Engineering, Science and Environment (CESE) brings together expertise in engineering, environment, and the sciences to deliver life ready graduates and transformative solutions to our region and world. The College strives for excellence, innovation and equity in teaching, education, research, and partnerships offering a diverse array of programs across the key areas of architecture, construction, engineering, information technology, cyber security, disaster risk and resilience, data science, science, maths, psychology, environmental science, food and nutrition, marine science, and development studies.

We provide opportunities for all people regardless of their background and experience, and this philosophy is reflected across all that we do.

The University of Newcastle is an equal opportunity employer committed to equity, diversity and social inclusion. Women and Aboriginal and Torres Strait Islander candidates are particularly encouraged to apply.

Your next steps

Please visit here for a guide on how to apply for a role.

If viewing this on a job board other than the University's please click ‘Apply’ to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy before commencing your application.

Your application must include:

  • Your resume
  • A cover letter outlining your motivation to apply for this opportunity
  • A statement addressing the Essential Criteria listed below
  1. A degree in an appropriate discipline with subsequent relevant experience or extensive experience and specialised expertise or an equivalent combination of relevant experience and/ or education and training.
  2. Demonstrated experience in an operations role assisting a diverse range of stakeholders with software management, digital hardware advice and equipment asset management systems.
  3. Excellent communication and interpersonal skills including experience in liaising with people at all levels in an organisation to deliver quality customer service.
  4. Demonstrated skills in troubleshooting hardware and software issues, with installation, interfacing and usage of laboratory equipment and technologies relating to digital teaching and research, including AV solutions, Interactive technologies, and data logging.
  5. Demonstrated knowledge of workplace obligations to, and experience in leading and cultivating workplace practices and behaviours that promote, support, and maintain a safe, healthy, equitable, diverse and respectful workplace; including responding appropriately to adverse accidents, incidents, behaviours, issues, reports and the like.

Please upload your Cover Letter and response to the requested Criteria as one PDF document.

Your Cover Letter and Response to the Essential Criteria should not exceed 4 pages (approximately 2,000 words).

For the full list of the selection criteria and role responsibilities, please download the Position Description (available in the Related Documents section below).

Contact Us

For specific position enquiries, please contact Jason Nolan, Technical Operations Manager on (02) 4921 6760 or via email at

Having Difficulties? Please reach out to us:

Closing date: Tuesday 3 October 2023 at 11.59pm AEDT

We are excited to be Looking Ahead with you


You’ve got this!