About Us

VicTrack is the custodial owner of Victoria's rail transport land, assets and infrastructure. We work to protect and grow the value of the portfolio, to support a thriving transport system and make travel and living better for all Victorians. With much of our asset portfolio dedicated to rail transport - our land, infrastructure, trams, trains and telecommunication networks - our focus is on strategic asset management and supporting the delivery of better transport solutions.

When you join VicTrack, you'll become part of an organisation that celebrates the diverse backgrounds, perspectives, and life experiences of our people. We are committed to fostering a workplace that mirrors the diverse communities we serve. Everyone is welcome to apply for a role at VicTrack and we encourage open discussions about any adjustments you might need during the recruitment process or within the role. If you have a disability or specific access requirements, please let us know how we can offer you additional support.

Benefits

• Free travel on all public transport - Trains | Trams | V/Line
• 20% leave loading
• Flexible work environment | hybrid work
• Stable work environment - Victorian Government state-owned enterprise
• 16 weeks paid parental leave (36 unpaid)
• Comprehensive health & wellness programs
• Free access to on-site gym and end of trip facilities
• Training and development opportunities to help you grow and develop your career

The challenges of our fast-growing sector put our people at the front of some of Victoria's most exciting projects in telecommunications, property development and project delivery - with job opportunities as diverse as our organisation.

The Role

As a key member of the VicTrack Network Management Centre (NMC), NMC Technical Officers participate in the day-to-day operations to monitor and manage all of VicTrack telecommunications network based on SDH, PDH, DWDM, OTN, IP/MPLS, xDSL, wireless transmission and access networks.

The NMC Technical Officers undertake day-to-day activities on a 24-hour basis as part of the management of the network, these activities include:

• active monitoring of networks
• troubleshooting of network issues and faults
• resolution and escalation of network issues and faults
• handling of change requests, permits to work, security monitoring calls and job ticket reviews
• contributing to the continuous improvement of NMC operations and processes

This is a shift-based role that requires periodic and regular attendance by the NMC staff for morning, afternoon, night as well as weekend and public holiday shifts.

Key Responsibilities:

• Analyse alarms using various operational support system (OSS) components, monitor network performance, proactively take preventative action wherever possible according to agreed procedures to minimise service disruption
• Implement quality and cost-effective solutions to resolve network and service issues raised
• Apply the prescribed solutions that meet customer requirements and existing SLAs where applicable
• Attempt restoration of network and service issues using pre-defined solutions, and, if not successful, gather relevant information to escalate to the next level of support, either internally or externally
• Contribute to the development and documentation of NMC procedures, processes and knowledgebase as required
• Monitor and process permit to work and change requests
• Receive and action any calls for the security desk monitoring function
• Complete allocated NMC reviews and sign-off for internal job tickets using VicTrack's service delivery system
• Contribute to various forums relating to process, procedure, network/service issue identification and solution generation or other business requirements

Qualifications:

• Diploma/COT in Electronics, Information Technology or Telecommunications Engineering, or extensive and relevant industry experience (essential)
• CCNA, JNCIA or similar certifications (essential)
• ITIL Certification (preferred)

Knowledge & Experience:

• Experience in monitoring, troubleshooting and maintaining carrier grade telecommunication services across one or more of the following networks: PDH, SDH, DWDM, OTN, IP/MPLS, xDSL and wireless (essential)
• Working in a 24 x 7 operational environment with shift work (essential)
• Experience providing technical support on a broad range of networks and systems
• Exposure to a customer centric, delivery focused environment
• Experience in configuring Juniper, Cisco, Extreme, and other carrier grade switches/routes/muxes/DSLAMS
• Experience with Microfocus, OBM, or other similar OSS platforms

To Apply

***PLEASE ONLY SUBMIT YOUR RESUME AND/OR COVER LETTER IN PDF FORMAT

If you are interested in this exciting opportunity with us, please click apply and submit your resume in PDF format only. All applications are strictly confidential.

Research shows that 60% of women and underrepresented groups may decide not to proceed, even after drafting an application. We believe diversity strengthens every team, so even if you don't meet every qualification, we still encourage you to apply!

Offer of employment is strictly subject to successful background (pre-employment screening) and criminal history check. VicTrack is an equal opportunity and human rights employer.

Closing Date: 23/02/2025