Head of Claims Management

WorkCover Queensland

Location: Brisbane City

Job Type: Full time


At WorkCover Queensland our vision is to be the best worker’s compensation insurer, to make a positive difference to people’s lives and to keep Queenslanders working. Our flexible work environment allows you to be your best every day and contribute to the big picture.

Our organisation is made up of individuals who collaborate and seek to engage others, working together as One Team. We embrace diversity and value people who bring personal energy and authenticity to everything they do. If you’re someone with a strong values-oriented compass and you want to achieve sustainable outcomes, you will find a great community at WorkCover.

You’ll contribute to:

  • Lead a team of Claims Management professionals to deliver effective claims management outcomes to deliver effective claims management outcomes across a portfolio of end-to-end statutory claims management
  • Drive improvements across Claims Management to realise operational efficiencies
  • Provide strategic direction for the planning, design, and implementation of effective return to work and rehab strategies within a regulatory framework, that support sustainable financial outcomes
  • Collaborate and innovate to design a system that execute customer outcomes as well as creating a quality assurance program to provide strategic advice on claims management and premium strategies and management

A bit about you:

  • Applications will be highly regarded if you hold a tertiary qualification in business or an injury related field
  • A passion for being an authentic leader with a human centred inclusive approach
  • You have strategic and operational management experience including the development and implementation of a strategic business plan
  • You have experience within an organisation that values change with a drive and passion to innovate and drive successful outcomes
  • Highly developed financial management skills with the ability to develop business cases and budgets
  • A strong understand of statutory and common law claims management functions as well as the premium functions are highly desired
  • Excellent stakeholder and relationship skills with the ability to build, develop and maintain cross functional peers to promote organisational collaboration

A bit about us:

Reporting into the Chief of Claims Management, this role sits within the Claims Management Group and is responsible for the implementation of strategic and operational initiatives to deliver sustainable outcomes within the Claims Management portfolio. This role presents a unique opportunity to merge leadership with your knowledge and expertise of claims and injury management.

Working in a collaborative team environment within a supportive and engaged organisation, you’ll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry competitive salaries, a generous superannuation scheme (including co-contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld.

How do I apply?

Please submit your resume and covering letter to outlining your most relevant skills and motivation for application with applications closing 5PM Wednesday 29 March, 2023.

Pre-employment checks will be conducted on all prospective employees. This will include a Right to Work in Australia Check, Police Check, Education Check, Reference Check and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).

WorkCover Queensland is committed to building a safe and respectful workplace, celebrating difference and where all of our people feel included. Through our Diversity Council Australia membership, Reflect Reconciliation Action Plan, Age and Work Strategy and profile as a Work180 Endorsed Employer for Women, we continue to strive to do better for all of our people, and the Queensland community.

Aboriginal and Torres Strait Islander people are encouraged to apply.

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