Partner Consultant


Location: Melbourne

Job Type: Full time


Be brave, not perfect.
- Reshma Saujani

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

Why become a Xero?
Great question! Being a Xero is so much more than just a job. We’re a group of diverse, passionate and dedicated #humans who are committed to improving the lives of our customers. We love what we do and we’re proud to admit it! We also know that the best teams deserve the best, and creating a #beautiful product and experience for our customers wouldn’t be possible without delivering the same #beautiful experience for our team.

Here’s what we’re offering you:

💰 #Rewards
𑇐 Employee share plan (become a shareholder in Xero!)
𑇐 Salary packaging options
❤️‍🩹 #Wellbeing
𑇐 10 days wellbeing leave per year - we acknowledge there’s more to your wellbeing than being unwell, this leave covers mental health, medical appointments, care for dependants etc
𑇐 3 days gifted annual leave over end of year period to enjoy that holiday spirit
𑇐 Access to free, confidential support for you and your family through our EAP program
𑇐 4 weeks not enough? Purchase additional time off to extend your holiday leave!
𑇐 Spend one day per year making a difference in the community with our volunteer leave
𑇐 Weekly virtual fitness/yoga classes
📚 #Growth
𑇐 Opportunity to work with senior leaders across the business through multiple #beautiful mentoring and development programs
𑇐 Global company with offices across 8 countries and 20 cities worldwide!
🎊 #Social
𑇐 Regular team events and socials - from weekly shared lunches to EOW Friday socials (think cheese boards, board games and BBQ!)
𑇐 Awesome offices equipped with the latest technology, as well as barista made coffee, ping pong and nintendo switch for those moments needed to switch off
🤝 #Work-life Balance
𑇐 Flexible working options; whether you work best from one of our decked out Xero offices or home- the choice is up to you!
🏡 #Family
𑇐 Generous parental leave allowance with 26 weeks paid, and return to work flexibility and support
𑇐 6 weeks of partner’s leave, full pay, to support with baby care

About the role
This role is responsible for helping accountants and bookkeepers that are making a change to use Xero’s cloud based practice tools.

You will project manage Xero implementation and migration projects and deliver Xero education workshops, and webinars to accountants who use Xero, and accountants who are thinking about using Xero.

If you have a passion for client relationships, this is the ideal opportunity to work closely with clients to help them execute an online growth strategy for their business.

What you'll do

  • Demonstrate Xero solutions in pre-sales context to Accountants and Bookkeepers
  • Work closely with Sales team to deliver business plans for Partners and sales plans for the territory
  • Implementation of the online strategy developed in conjunction with Account Managers for each Partner Engage in a regular meetings with the relevant territory sales staff to agree sales and project priorities
  • Assist partners with data conversions through detailed project planning and training guidance
  • Handling Partner technical queries and escalationsEducate partners on all partner resources available
  • Updating CRM system with all client communications including calls, emails and meetings
  • Maintaining and updating CRM system of all practice staff and contact details
  • Respond in a timely manner to all Partner enquiries
  • Manage inbound calls/tickets for enablement from partners
  • Manage the creation of resources (processes/videos) for frequently asked questions from Partners
  • What you'll bring with you

  • Experience with financial reporting, tax returns and compliance work within Public Practice
  • A passion for SaaS and the online accounting market
  • Outstanding communication and presentation skills and an enthusiasm for building strong relationships
  • Ability to create a quick and strong rapport with partners
  • Intimate knowledge of the workings of an accounting practice and related systems
  • Training experience and accounting software knowledge
  • Experience with financial reporting, tax returns and compliance work

  • Why Xero?

    At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.

    Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.

    Xero strongly encourages employees and contractors to be vaccinated against COVID-19 in order to work from a Xero office, or engage in any face-to-face Xero business.
    You’ve got this!